BDC Administrator

L0786 Hill Country Honda; San Antonio (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Hill Country Honda in San Antonio, TX is seeking an Appointment Setter/Call Center to handle inbound/outbound calls and book sales appointments. You will reach out to internet customers by email, phone, and text, and follow up with the Sales Department to confirm outcomes.

The role rewards a professional, enthusiastic, and friendly attitude, strong verbal and written communication, and solid computer skills.

Qualifications

• Previous experience with sales or Telemarketing preferred.
• Experience in phone sales, business development, customer service preferred.
• Demonstrate a professional, enthusiastic, and friendly attitude with all potential clients/customers.
• First-class verbal, written and communication skills.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Computer literate and ability to type.

Responsibilities

• Answer all incoming phone calls and schedule a sales appointment.
• Contact Internet Customers via email, phone, and text to schedule a Sales appointment.
• Follow up with Sales Department to determine if appointment was kept and the outcome.
• Ability to meet or exceed monthly goals.
• Other duties as assigned.

Skills

Sales experience

Telemarketing

Phone sales

Customer service

Communication skills

Time management

Teamwork

Typing / computer literacy

Education

High School diploma or equivalent

Job description

Dealership: L0786 Hill Country Honda Hill Country Honda

Appointment Setter/Call Center (Internet & Phone Sales)

The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required duties include handling Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

Essential Duties:

• Answer all incoming phone calls and schedule a sales appointment.
• Contact Internet Customers via email, phone, and text to schedule a Sales appointment.
• Follow up with Sales Department to determine if appointment was kept and the outcome.
• Ability to meet or exceed monthly goals.
• Other duties as assigned.

Qualifications:

• Previous experience with sales or Telemarketing preferred.
• Experience in the following fields: phone sales, business development, customer service, highly preferable.
• Demonstrate a professional, enthusiastic, and friendly attitude with all potential clients/customers.
• First-class verbal, written and communication skills.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Computer literate and ability to type.

Actual pay offered may vary depending on skills, experience, job-related knowledge/bonus/commission, location, etc. Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

Benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway

We stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!