BDC Administrator

Lithia-Ford-of-Fresno; Fresno (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Requirements include at least 1 year in a BDC or customer service role, comfort handling high call volumes, and proficiency with dealership CRM systems. Weekend availability and flexible scheduling are required, with competitive pay and benefits.

Qualifications

• 1 year of automotive BDC or customer service experience.
• Able to greet customers warmly and engage every client.
• Navigate a high volume of inbound/outbound calls efficiently.
• Proficient with dealership CRM systems and data entry.
• Organize workload while maintaining productivity and accuracy.
• Accurately use computer-based tools to manage tasks.

Responsibilities

• Respond promptly to internet, phone, and chat inquiries.
• Schedule sales appointments for the dealership.
• Follow up with leads via phone, text, and email.
• Maintain accurate customer information in the CRM.
• Confirm appointments and support showroom traffic.
• Collaborate with the sales team to maximize show rates.
• Meet daily, weekly, and monthly performance goals.
• Deliver a professional customer experience with every interaction.

Skills

BDC experience

Customer service

High call volume

CRM proficiency

Time management

Data entry accuracy

Education

High school diploma

Tools

CRM software

Job description

Dealership: L0023 Lithia Ford of Fresno Lithia Ford of Fresno Now Hiring: BDC Administrator Pay: $16.90 - $18.00 Hourly Schedule: Full-time Weekend availability required Flexible scheduling based on dealership needs Department Hours: Monday - Saturday: 8:30am - 8:00pm, and Sunday: 10:00am - 6:00pm

Why Join Our Team?

A collaborative, team-oriented environment where your contributions make an impact. Ongoing training and support to help you develop your skills and succeed. Opportunities for career growth within the dealership and across the Lithia & Driveway family. A customer-focused workplace where no two days are the same. Competitive compensation, comprehensive benefits, paid time off, and employee discounts. The opportunity to help customers take the first step toward finding the right vehicle while working with an experienced and supportive sales team.

What You\u2019ll Do

• Respond promptly to internet, phone, and chat inquiries.


• Schedule sales appointments for our dealership.


• Follow up with leads using phone, text, and email.


• Maintain accurate customer information in the CRM.


• Confirm appointments and support showroom traffic.


• Work with the sales team to maximize appointment show rates.


• Meet daily, weekly, and monthly performance goals.


• Deliver a professional customer experience with every interaction.

What You\u2019ll Bring

• 1 year prior experience in an automotive Business Development Center (BDC) role or customer service role.


• Create a welcoming and engaging experience for every customer.


• Comfortable handling a high volume of inbound and outbound calls.


• Proficiency using dealership CRM systems.


• Organize workload and maintain productivity.


• Demonstrate accuracy, organization, and confidence using computer-based tools.

Total Rewards

The Hourly Pay Range for this position is $16.90 - $18.00, with bonus opportunities based on Individual Appointments Shown/Sold. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

• Competitive pay


• Medical, Dental and Vision Plans


• Paid Holidays & PTO


• Short and Long-Term Disability


• Paid Life Insurance


• 401(k) Retirement Plan


• Employee Stock Purchase Plan


• Lithia Learning Center


• Vehicle Purchase Discounts


• Wellness Programs

About Us

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers\u2019 needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!