Bayside Guest Experience Specialist

Topgolf; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental insurance

Vision insurance

401(k) match

Well-being platform

Job summary

Topgolf in Birmingham, AL is seeking a guest service professional to greet guests, take and deliver food and beverage orders, and maintain bay cleanliness. You will assist guests with bay setup and explain Topgolf technology, while resolving inquiries with professionalism.

This role requires excellent communication, strong interpersonal skills, and the ability to work in a fast-paced environment. Evening and weekend availability is needed to support busy shift times and safety standards.

Qualifications

• Previous customer service experience in a hospitality or restaurant setting is preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and under pressure.
• Attention to detail and strong organizational skills.
• Must be of legal age to serve alcohol where required by law.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests to the bays, providing information about Topgolf offerings.
• Take and deliver food and beverage orders to guests in a timely and accurate manner.
• Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
• Assist guests with bay setup and provide instructions on how to use Topgolf technology.
• Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.
• Collaborate with other staff members to create a positive and memorable guest experience.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Alcohol service eligibility

Evening/weekend availability

Job description

Topgolf in Birmingham, AL is seeking a guest service professional to greet guests, take and deliver food and beverage orders, and maintain bay cleanliness. You will assist guests with bay setup and explain Topgolf technology, while resolving inquiries with professionalism.

This role requires excellent communication, strong interpersonal skills, and the ability to work in a fast-paced environment. Evening and weekend availability is needed to support busy shift times and safety standards.