Guest Experience Specialist - Bay Service

Topgolf; Florida; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free Play

Food discounts

Health/dental/vision

401(k) match

Mental health platform

Job summary

Topgolf in Florida is seeking a friendly guest-facing team member to greet guests, take orders, and ensure a clean, welcoming bay experience. You will assist guests with setup, explain Topgolf technology, and resolve inquiries with professionalism.

Role requires excellent communication, the ability to work in a fast-paced environment, and availability during evenings, weekends, and holidays. Benefits include health plans, 401(k), and special dining perks for team members.

Qualifications

• Previous customer service experience in a hospitality or restaurant setting is preferred.

Responsibilities

• Greet and welcome guests to the bays, providing information about Topgolf offerings.
• Take and deliver food and beverage orders to guests in a timely and accurate manner.
• Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
• Assist guests with bay setup and provide instructions on how to use Topgolf technology.
• Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.
• Collaborate with other staff members to create a positive and memorable guest experience.
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
• Comply with safety and health regulations at all times.

Skills

Customer service

Interpersonal skills

Communication skills

Work under pressure

Attention to detail

Alcohol service age

Flexible hours

Job description

Topgolf in Florida is seeking a friendly guest-facing team member to greet guests, take orders, and ensure a clean, welcoming bay experience. You will assist guests with setup, explain Topgolf technology, and resolve inquiries with professionalism.

Role requires excellent communication, the ability to work in a fast-paced environment, and availability during evenings, weekends, and holidays. Benefits include health plans, 401(k), and special dining perks for team members.