Bay Host & Guest Experience Lead

Topgolf Payroll Services; Austin (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision

401(k) team member match

Free mental well-being platform

Job summary

Topgolf is seeking enthusiastic guest service team members in Austin, TX to welcome guests, take orders, and ensure a clean, satisfying bay experience. You will assist with bay setup, operate Topgolf technology, and resolve guest questions with professionalism.

Flexibility to work evenings, weekends, and holidays is important, along with a willingness to adhere to safety standards and team values. This role offers a fun, fast-paced environment with growth opportunities.

Qualifications

• Previous customer service experience in a hospitality or restaurant setting is preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and under pressure.
• Attention to detail and strong organizational skills.
• Must be of legal age to serve alcohol where required by law.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests to the bays, providing information about Topgolf offerings.
• Take and deliver food and beverage orders to guests in a timely and accurate manner.
• Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
• Assist guests with bay setup and provide instructions on how to use Topgolf technology.
• Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.
• Collaborate with other staff members to create a positive and memorable guest experience.
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
• Comply with safety and health regulations at all times.

Skills

Customer service

Interpersonal skills

Communication

Fast-paced

Attention to detail

Alcohol service

Flexible hours

Job description

Topgolf is seeking enthusiastic guest service team members in Austin, TX to welcome guests, take orders, and ensure a clean, satisfying bay experience. You will assist with bay setup, operate Topgolf technology, and resolve guest questions with professionalism.

Flexibility to work evenings, weekends, and holidays is important, along with a willingness to adhere to safety standards and team values. This role offers a fun, fast-paced environment with growth opportunities.