Bay Area Mail & Facilities Operations Coordinator

Swoon; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Swoon is seeking a proactive Workplace Operations & Mail Services Coordinator to support our Bay Area offices. You’ll own our onsite mail and shipping program, ensure secure mail operations across multiple locations, and partner with a third-party vendor to optimize service quality.

You’ll also support facilities operations, coordinate with internal teams, and help maintain safe, welcoming offices. This role requires onsite work and strong organizational skills.

Qualifications

• Experience managing or partnering with third-party vendors.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Experience coordinating mail operations, workplace operations, or vendor management.
• Ability to thrive in a fast-paced, collaborative environment.

Responsibilities

• Own and manage third-party mail services across Bay Area offices.
• Oversee inbound/outbound mail, packages, and courier services.
• Monitor vendor performance and drive process improvements.
• Coordinate shipping, deliveries, and office relocations.
• Support facilities operations, safety, and workplace standards.
• Collaborate with Workplace team to ensure consistent employee experience.

Skills

Vendor management

Organizational skills

Communication

Mail operations

Office operations

Tools

Google Workspace

Slack

Jira

Job description

Swoon is seeking a proactive Workplace Operations & Mail Services Coordinator to support our Bay Area offices. You’ll own our onsite mail and shipping program, ensure secure mail operations across multiple locations, and partner with a third-party vendor to optimize service quality.

You’ll also support facilities operations, coordinate with internal teams, and help maintain safe, welcoming offices. This role requires onsite work and strong organizational skills.