Mail Operations & Systems Excellence Specialist

United States Digital Space LLC; Burlingame (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation

Equity/bonus opportunities

Job summary

United States Digital Space LLC is seeking a Mail Operations, Systems Excellence Specialist to independently manage inbound and outbound mail on-site in Burlingame, CA. You will modernize mailroom processes, automate reporting, and support scalable operations as the company grows.

In this role, expect to protect sensitive information, track metrics with Salesforce/Jira/Sheets, and collaborate across teams to enhance efficiency while maintaining regulatory compliance and strong service levels.

Qualifications

• 2+ years in mailroom, logistics, document operations, facilities operations, or a similar high-volume environment.
• Experience handling confidential or regulated documents following security procedures.
• Experience using Google Workspace (Sheets/Forms/Drive) or equivalent.
• Experience using Salesforce or Jira or comparable workflow platforms.
• Ability to work onsite full-time in Burlingame, CA and lift/move packages up to 20 lb.
• Professionalism, discretion, and care with sensitive information.
• Self-starter, adaptable, and able to work under pressure.
• Process-oriented thinker able to refine mailroom operations.

Responsibilities

• Establish end-to-end mailroom operations and ensure timely processing of inbound/outbound mail.
• Maintain accuracy, security, and compliance of confidential documents across teams.
• Track mail activity and metrics using Salesforce, Jira, Sheets, and reporting tools.
• Build dashboards and automate workflows to reduce manual work.
• Learn systems quickly and identify opportunities to improve mailroom processes.
• Plan and implement improvements to mailing processes supporting scalable operations.
• Collaborate with cross-functional teams to optimize mailroom workflows.

Skills

Mailroom operations

Security & compliance

Process improvement

Professionalism

Self-motivated

Adaptability

Tools

Salesforce

Jira

Google Workspace

Job description

United States Digital Space LLC is seeking a Mail Operations, Systems Excellence Specialist to independently manage inbound and outbound mail on-site in Burlingame, CA. You will modernize mailroom processes, automate reporting, and support scalable operations as the company grows.

In this role, expect to protect sensitive information, track metrics with Salesforce/Jira/Sheets, and collaborate across teams to enhance efficiency while maintaining regulatory compliance and strong service levels.