Mail Center Manager

iPostal1; San Francisco (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Two-week paid training

Job summary

iPostal1 is looking for a professional Mail Center Manager for their San Francisco office. This position entails managing daily mail operations, providing high-level customer service, and supervising a two-week paid training program for new hires.

The ideal candidate must possess strong organizational skills and customer service experience, as well as the ability to work independently. This full-time role requires in-office presence from 9:00 AM to 5:00 PM, Monday to Friday, without any remote options.

Qualifications

• Ability to lift and carry up to 50 lbs with assistance.
• Excellent verbal and written communication skills.
• Previous experience in an office coordinator role.

Responsibilities

• Receive and scan mail into software.
• Assist customers in retrieving their mail.
• Ensure a high level of customer service.

Skills

Communication skills

Organizational skills

Ability to work independently

Customer service experience

Strong work ethic

Job description

Mail Center Manager – San Francisco Office

We are looking for a professional, upbeat Mail Center Manager to work in our San Francisco, California office. There will be a two‑week paid training, starting on Day 1. This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm. To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet, and have a positive, team‑oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you.

Responsibilities

• Receive mail, scan into software and file appropriately.
• Upon customer direction, discard, shred, open and scan contents of mail and/or forward to an alternate location.
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner.
• Assist customers in person to retrieve their mail in a courteous fashion.
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate.
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients.
• Ensure the highest level of customer service.
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered.
• Perform other customer service responsibilities to assist the corporate office during busy times.

Requirements

• Ability to work independently and handle confidential mail with absolute discretion.
• Results oriented.
• Strong work ethic.
• Organization skills are a must.
• Excellent verbal and written communication skills.
• Previous experience in an office coordinator role with an emphasis in customer service.
• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis.
• Frequent bending, stooping, and reaching to handle materials or perform tasks.
• Ability to stand, walk, and move around the work area for extended periods.
• Ability to sit for extended periods while working at a computer.
• Perform repetitive motions, including typing, data entry, and handling equipment.
• Adequate visual and manual dexterity to operate computers and equipment safely.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.