Battery Storage Field Engineer - Troubleshoot & Optimize

Eos Energy Enterprises, Inc.; United States; On-site; USD 85,000 - 130,000; Full time

Job summary

Eos Energy Enterprises, Inc. is seeking a qualified professional to troubleshoot battery storage systems, manage a ticketing system, and collaborate across Services, product, and vendor teams to implement performance metrics and data analytics.

The role emphasizes proactive data analysis and knowledge sharing. The position involves on-site or remote technical support, training program development, and staying current with industry trends related to battery storage.

Qualifications

• Bachelor's Degree in Engineering required.
• Minimum of 5 years' related experience.

Responsibilities

• Troubleshoot battery storage systems to identify and resolve issues.
• Manage a ticketing system to ensure that customer requests and issues are addressed promptly.
• Collaborates with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvement
• Analyze system data to identify trends and potential issues before they become critical
• Collaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfaction
• Assist with developing and implementing training programs for customers and other Services team members
• Provide technical support to customers and Services team members as needed, either remotely or on-site
• Maintain up-to-date knowledge of new technologies and industry trends related to battery storage systems
• Contribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usage
• Support Projects and Services organizations as needed.
• Must be able to work on-call, including weekends and holidays, as needed
• May be required to work on-site at customer locations, which may include working in confined spaces or at heights.
• Must be able to lift up to 50 pounds

Skills

Analytical skills

Communication

Teamwork

Learning mindset

Attention to detail

Education

Bachelor's degree in engineering

Job description

Eos Energy Enterprises, Inc. is seeking a qualified professional to troubleshoot battery storage systems, manage a ticketing system, and collaborate across Services, product, and vendor teams to implement performance metrics and data analytics.

The role emphasizes proactive data analysis and knowledge sharing. The position involves on-site or remote technical support, training program development, and staying current with industry trends related to battery storage.