Battery Storage Engineer — On-Call Field & Remote Support

Eos Energy Enterprises, Inc.; Edison (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Eos Energy Enterprises, Inc. is seeking a skilled Services Engineer to troubleshoot battery storage systems, resolve field issues, and propel performance improvements. This role involves on-site and remote support, data analysis, and collaboration with services teams to optimize customer outcomes.

You will manage tickets, contribute to training programs, and help implement new processes to enhance system reliability and customer satisfaction across North America.

Qualifications

• Bachelor's degree in engineering required.
• Minimum 5 years' related experience.
• Strong analytical and problem-solving abilities.

Responsibilities

• Troubleshoot battery storage systems to identify and resolve issues.
• Manage a ticketing system to ensure customer requests and issues are addressed promptly.
• Collaborate with services and product teams, vendors, and others to develop performance metrics and reports.

Skills

Troubleshooting

Analytical skills

Communication

Team collaboration

Education

Bachelor's Degree in Engineering

Job description

Eos Energy Enterprises, Inc. is seeking a skilled Services Engineer to troubleshoot battery storage systems, resolve field issues, and propel performance improvements. This role involves on-site and remote support, data analysis, and collaboration with services teams to optimize customer outcomes.

You will manage tickets, contribute to training programs, and help implement new processes to enhance system reliability and customer satisfaction across North America.