Basque -Speaking Video Streaming Customer Experts

TP Greece; United States; Remote; USD 28,000 - 45,000; Full time

Benefits offered by this job

Relocation support

Flight tickets covered

Hotel accommodation

House searching assistance

Health care benefits

Professional growth

Training by certified instructors

Diversity & equal opportunities

Job summary

TP Greece is seeking a Basque-speaking Customer Support Representative to join our video streaming service team in Greece. You will engage with subscribers via chat and phone, helping with payments, troubleshooting streaming issues, and guiding users through the application.

The role emphasizes strong Basque language skills, good English, and excellent communication. Relocation support to Greece is provided along with a competitive salary and growth opportunities.

Qualifications

• Excellent Basque language skills.
• Good knowledge of English (B2+).
• Great communication & soft skills, as well as problem-solving skills.
• Computer knowledge/tech savviness.
• Work experience in customer support/ assistance will be considered an advantage.

Responsibilities

• Communicate through chat & phone with subscribers.
• Answer how-to questions about payments.
• Troubleshoot streaming and content issues.
• Assist subscribers with how-to questions & navigating on the given application.

Skills

Basque language

English B2+

Job description

Job Overview:

Join our Video Streaming Customer Experts team and represent a top streaming service, taking advantage of your Basque language skills!

Join our TP team and work in the most fantastic industry in the world, delivering wonderful customer experience for the global leading fantasy entertainment brand!

Grab the opportunity to work with a top subscription streaming service for films and television series, while working for TP, a Best Place to Work Multinational Company.

As a customer service representative in our Basque customer support team, you will be delivering world-class customer experience to the subscribers of a top streaming service.

What you will do

• Communicate through chat & phone with subscribers
• Answer how-to questions about payments
• Troubleshoot streaming and content issues
• Assist subscribers with how-to questions & navigating on the given application

Qualifications:

• Excellent language skills in Basque
• Good knowledge of English language (B2+ level)
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Work experience in customer support/ assistance will be considered as an advantage

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation,support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Key Takeaways

• Join the Basque customer support team for a top streaming service and provide excellent customer experience.
• The role involves communicating with subscribers, troubleshooting, and assisting with payments and content issues.
• Candidates need excellent Basque skills, good English, and prior customer support experience is a plus.
• The company offers relocation support to Greece, a competitive salary, and professional growth opportunities.
• Enjoy a great working environment, health benefits, and a commitment to diversity and equal opportunities.