Spanish-Speaking Video Streaming Customer Experts

TP Greece; United States; Remote; USD 19,000 - 24,000; Full time

Benefits offered by this job

Relocation support

Flight tickets to Greece

Hotel accommodation

House search assistance

Competitive salary + 2 extra salaries/

Referral program

Health care benefits

Certified training by instructors

Career development opportunities

Greek language courses

Great Place to Work Certification

Job summary

TP Greece is hiring a Spanish-speaking Customer Service representative to support subscribers of a leading streaming service. You will handle chat and phone inquiries, assist with payments, and troubleshoot streaming issues, delivering high-quality customer experiences.

Relocation support to Greece is provided, along with a competitive salary package and opportunities for training and career development within a multinational environment.

Qualifications

• Excellent language skills in Spanish
• Good knowledge of English language (B2+ level)
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Work experience in customer support/ assistance will be considered as an advantage

Responsibilities

• Communicate through chat & phone with subscribers
• Answer how-to questions about payments
• Troubleshoot streaming and content issues
• Assist subscribers with how-to questions & navigating on the given application

Skills

Spanish

English B2+

Communication

Problem solving

Tech savviness

Customer support experience

Job description

Job Overview:

Join our Video Streaming Customer Experts team and represent a top streaming service, taking advantage of your Spanish language skills!

Join our TP team and work in the most fantastic industry in the world, delivering wonderful customer experience for the global leading fantasy entertainment brand!

Grab the opportunity to work with a top subscription streaming service for films and television series, while working for TP, a Best Place to Work Multinational Company.

As a customer service representative in our Spanish customer support team, you will be delivering world-class customer experience to the subscribers of a top streaming service.

What you will do

• Communicate through chat & phone with subscribers
• Answer how-to questions about payments
• Troubleshoot streaming and content issues
• Assist subscribers with how-to questions & navigating on the given application

Qualifications:

• Excellent language skills in Spanish
• Good knowledge of English language (B2+ level)
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Work experience in customer support/ assistance will be considered as an advantage

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation,support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth &development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for aGreat Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offeringequal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.

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Key Takeaways

• Join our Thessaloniki team as a customer service representative for a top subscription streaming service.
• Deliver world-class customer experience through chat and phone communication.
• Qualifications include excellent Spanish skills and problem-solving abilities.
• We offer support for relocation, competitive salary, health care benefits, and training opportunities.
• This role provides a chance for career growth while working for a diversity-focused multinational company.