Catalan-Speaking Video Streaming Customer Experts

TP Greece; United States; Remote; USD 27,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Flight tickets & hotel

Training by instructors

Career growth opportunities

Referral program

Language courses

Job summary

TP Greece is seeking a customer service representative to support Catalan-speaking subscribers for a leading streaming service. You will engage customers via chat and phone, address payments questions, and help users troubleshoot streaming issues.

The role offers relocation support to Greece, a competitive salary, training, and opportunities for professional growth within a multinational environment.

Qualifications

• Catalan language proficiency is required.
• Good knowledge of English (B2+).
• Excellent communication and soft skills with problem-solving abilities.
• Computer literacy and tech savviness are expected.
• Customer support experience is a plus.

Responsibilities

• Interact with subscribers via chat and phone.
• Answer questions about payments.
• Troubleshoot streaming and content issues.
• Assist subscribers with how-to questions and navigating the app.

Skills

Catalan language

English B2+

Communication skills

Problem-solving

Tech savviness

Customer support

Job description

Job Overview:

Join our Video Streaming Customer Experts team and represent a top streaming service, taking advantage of your Catalan language skills!

Join our TP team and work in the most fantastic industry in the world, delivering wonderful customer experience for the global leading fantasy entertainment brand!

Grab the opportunity to work with a top subscription streaming service for films and television series, while working for TP, a Best Place to Work Multinational Company.

As a customer service representative in our Catalan customer support team, you will be delivering world-class customer experience to the subscribers of a top streaming service.

What you will do

• Communicate through chat & phone with subscribers
• Answer how-to questions about payments
• Troubleshoot streaming and content issues
• Assist subscribers with how-to questions & navigating on the given application

Qualifications:

• Excellent language skills in Catalan
• Good knowledge of English language (B2+ level)
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Work experience in customer support/ assistance will be considered as an advantage

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation,support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth &development opportunities
• Special eventsas well ascommunity & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for aGreat Place to Work-Certified Companythat fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offeringequal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.

Key Takeaways

• Join a top video streaming service as a customer service representative using your Catalan language skills.
• Communicate with subscribers through chat and phone, answering questions and troubleshooting issues.
• Enjoy competitive salary, relocation support, training, and growth opportunities.
• Work in a diverse environment that promotes equal opportunities and community initiatives.
• Explore more job opportunities with a multinational company renowned for its strong workplace culture.