Base Service Center Customer Liaison

Vibrant Works; Randolph Air Force Base (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

AbilityOne hiring preference

Job summary

Vibrant Works at Randolph AFB, TX is seeking a Customer Service Liaison to be the primary contact for customers and ensure satisfaction with our products and services. You will work closely with store personnel to oversee customer requests and uphold strong, profitable relationships.

Responsibilities include tracking order status, processing inquiries by email, fax or phone, auditing sales orders, creating backorders, verifying pricing, handling customer feedback with management, and supporting

Qualifications

• High School diploma or equivalent required
• Experience working with a base service center (BSC) highly preferred
• Experience with Windows
• Nonprofit experience a plus

Responsibilities

• Tracks customer order status, conducts follow ups, and secures transfers for delayed shipments, and notification of received merchandise
• Receives customer orders and inquiries from e-mail, fax and telephone
• Verifies and audits sales orders
• Ensures creation of backorders when applicable
• Ensures accuracy in price and minimum order quantity
• Addresses customer concerns and complaints; and keeps store management involved in any customer feedback
• Works AR for customer accounts
• Assists with inventory control
• Completes special projects as needed
• Must be able to conduct repetitive motions on a daily basis
• Must be able to stand/sit for long periods of time
• Other duties as assigned
• Demonstrate and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be Trustworthy

Skills

Customer service

Communication skills

Attention to detail

Typing / data entry

Teamwork

Organization

Education

High School Diploma or equivalent

Tools

Windows

Job description

Vibrant Works at Randolph AFB, TX is seeking a Customer Service Liaison to be the primary contact for customers and ensure satisfaction with our products and services. You will work closely with store personnel to oversee customer requests and uphold strong, profitable relationships.

Responsibilities include tracking order status, processing inquiries by email, fax or phone, auditing sales orders, creating backorders, verifying pricing, handling customer feedback with management, and supporting