Air Force Service Center: Personnel Technician (Customer Support)

Goodwill Industriesof San Antonio Contract Services; Randolph Air Force Base (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill San Antonio is hiring for the Air Force Service Center Personnel Technician at Randolph Air Force Base. You will respond to calls, e-mails, and webchats, document cases, and support military personnel inquiries with professional, accurate information.

The role requires familiarity with Air Force terms, DoD policies, and the Military Personnel Data System, plus data entry in the RNT system. A U.S. citizen with security clearance eligibility is preferred.

Qualifications

• Minimum 6 months to 1 year experience in a Customer Service environment.
• Familiarity with Air Force terminology, DoD, and Military Personnel Data System.
• Ability to research, develop written responses to inquiries, and navigate policies.

Responsibilities

• Respond to telephone calls, e-mails, and webchats with timely, professional responses.
• Identify customers’ needs and verify their identity in a systematic way.
• Keep accurate records of conversations in the RNT database and document resolutions.
• Process all DD Form 214s for retiring or separating military personnel as directed.

Skills

Customer Service

Research

Written Communication

Telephone Skills

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Right Now Technologies (RNT) database

Job description

Goodwill San Antonio is hiring for the Air Force Service Center Personnel Technician at Randolph Air Force Base. You will respond to calls, e-mails, and webchats, document cases, and support military personnel inquiries with professional, accurate information.

The role requires familiarity with Air Force terms, DoD policies, and the Military Personnel Data System, plus data entry in the RNT system. A U.S. citizen with security clearance eligibility is preferred.