Base Dispatcher - Oahu

Polynesian Adventure Tours; Honolulu (HI); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Drug Ins.

401(k) with company match

Paid time off

Employee discounts

Free parking

Job summary

Polynesian Adventure Tours is seeking a Dispatcher to ensure smooth, timely operations and clear communication with management, staff, and customers.

Requirements include a High School Diploma and at least one year of experience in customer service, dispatch, administration, or hospitality, plus strong verbal and written communication, organization, and problem-solving skills.

Qualifications

• High School Diploma or equivalent
• Minimum 1 year experience in customer service, dispatch, administration, or hospitality, or equivalent education/experience
• Strong communication and organizational abilities

Responsibilities

• Deliver exceptional customer service by coordinating daily operations effectively
• Establish check-in times, organize schedules, and ensure all materials are prepared
• Maintain open communication with staff to ensure efficient operations
• Pay close attention to special instructions and operational details
• Monitor local events, road closures, and traffic conditions to prevent service disruptions
• Coordinate lunch orders and admissions with vendors
• Regularly update the reservations system

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Problem solving

Attention to instructions

Microsoft Excel

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Description:

Dispatcher

The Dispatcher plays a critical role in ensuring the smooth, timely, and high-quality execution of daily operations by providing accurate information, clear instructions, and maintaining continuous communication with management, staff, and customers.

Requirements

• High School Diploma or equivalent required
• Minimum of one year of experience in customer service, dispatch, administration, or hospitality, or an equivalent combination of education and experience

Key Responsibilities

• Deliver exceptional customer service by coordinating daily operations effectively
• Establish check-in times, organize schedules, and ensure all necessary materials are prepared
• Maintain open communication with staff to ensure efficient operations
• Pay close attention to special instructions and operational details
• Monitor local events, road closures, and traffic conditions to prevent service disruptions
• Coordinate lunch orders and admissions with vendors
• Regularly update the reservations system

Knowledge & Skills

• Familiarity with local roads and landmarks
• Strong verbal and written communication skills, with the ability to follow oral and written instructions
• Ability to build positive relationships with employees and customers in a professional and approachable manner
• Strong analytical skills with the ability to identify problems, gather information, and draw valid conclusions
• Proficiency in basic computer skills, including Microsoft Word and Excel
• Sound judgment and decision-making skills

Benefits & Pay

• Starting pay between $19.50$25.00 per hour, with higher rates considered for highly qualified candidates
• Medical, Dental, Vision, and Drug Insurance
• 401(k) with a generous company match
• Paid time off
• Employee Assistance Program (EAP)
• Pet Insurance
• Employee discounts
• Advancement opportunities
• Free parking

Polynesian Adventure Tours, LLC is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.