Base Dispatcher - Oahu

Polynesian-Adventure-Tours; Honolulu (HI); On-site; USD 26,863 - 34,440; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Drug Insurance

401(k) match

Paid time off

Employee Assistance Program

Pet Insurance

Free parking

Job summary

Polynesian Adventure Tours is seeking a Base Dispatcher to join our Oahu operations in Honolulu, HI. This full-time clerical role focuses on coordinating daily operations, maintaining schedules, and ensuring smooth communication with staff and customers.

The ideal candidate will have a high school diploma and at least one year of related experience in dispatch, hospitality, or customer service. Competitive hourly pay and benefits are offered.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of experience in customer service, dispatch, administration, or hospitality.

Responsibilities

• Coordinate daily operations to deliver exceptional customer service.
• Establish check-in times and organize schedules.
• Maintain open communication with staff for efficient operations.
• Pay attention to special instructions and operational details.
• Monitor events, road closures, and traffic for service continuity.
• Coordinate lunch orders and admissions with vendors.
• Update the reservations system regularly.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Microsoft Word

Excel

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Base Dispatcher - Oahu

Full Time Clerical Oahu Station - Operations, Honolulu, HI, US

3 days ago Requisition ID: 1106

Salary Range: $19.50 To $25.00 Hourly

The Dispatcher plays a critical role in ensuring the smooth, timely, and high-quality execution of daily operations by providing accurate information, clear instructions, and maintaining continuous communication with management, staff, and customers.

Requirements

• High School Diploma or equivalent required
• Minimum of one year of experience in customer service, dispatch, administration, or hospitality, or an equivalent combination of education and experience

Key Responsibilities

• Deliver exceptional customer service by coordinating daily operations effectively
• Establish check-in times, organize schedules, and ensure all necessary materials are prepared
• Maintain open communication with staff to ensure efficient operations
• Pay close attention to special instructions and operational details
• Monitor local events, road closures, and traffic conditions to prevent service disruptions
• Coordinate lunch orders and admissions with vendors
• Regularly update the reservations system

Knowledge & Skills

• Familiarity with local roads and landmarks
• Strong verbal and written communication skills, with the ability to follow oral and written instructions
• Ability to build positive relationships with employees and customers in a professional and approachable manner
• Strong analytical skills with the ability to identify problems, gather information, and draw valid conclusions
• Proficiency in basic computer skills, including Microsoft Word and Excel
• Sound judgment and decision-making skills

Benefits & Pay

• Starting pay between$19.50–$25.00 per hour, with higher rates considered for highly qualified candidates
• Medical, Dental, Vision, and Drug Insurance
• 401(k) with a generous company match
• Paid time off
• Employee Assistance Program (EAP)
• Pet Insurance
• Free parking

Polynesian Adventure Tours, LLC is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

We look forward to hearing from you and having you join Hawaiʻi’s best Tour and Transportation team!