Dispatcher

Polynesian Adventure Tours; Honolulu (HI); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Drug insurance

401(k) match

Paid time off

EAP

Pet insurance

Employee discounts

Advancement opportunities

Free parking

Job summary

Polynesian Adventure Tours, LLC seeks a Dispatcher to help ensure smooth, timely operations by providing clear instructions and maintaining open communication with management, staff, and customers in Honolulu, Hawaii.

The ideal candidate will have a high school diploma and at least one year of customer service or dispatch experience, strong organization, and proficiency with Word and Excel to manage schedules and reservations.

Qualifications

• Must have a high school diploma or equivalent.
• At least one year of customer service, dispatch, administration, or hospitality experience.
• Ability to manage daily operations and communication effectively.

Responsibilities

• Deliver exceptional customer service by coordinating daily operations effectively.
• Establish check-in times, organize schedules, and ensure materials are prepared.
• Maintain open communication with staff to ensure efficient operations.
• Pay close attention to special instructions and operational details.
• Monitor local events, road closures, and traffic conditions to prevent service disruptions.
• Coordinate lunch orders and admissions with vendors.
• Regularly update the reservations system.

Skills

Local knowledge

Verbal communication

Written communication

Relationship building

Analytical skills

Basic computer skills

Decision making

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

Description:

Dispatcher

The Dispatcher plays a critical role in ensuring the smooth, timely, and high-quality execution of daily operations by providing accurate information, clear instructions, and maintaining continuous communication with management, staff, and customers.

Requirements

• High School Diploma or equivalent required
• Minimum of one year of experience in customer service, dispatch, administration, or hospitality, or an equivalent combination of education and experience

Key Responsibilities

• Deliver exceptional customer service by coordinating daily operations effectively
• Establish check-in times, organize schedules, and ensure all necessary materials are prepared
• Maintain open communication with staff to ensure efficient operations
• Pay close attention to special instructions and operational details
• Monitor local events, road closures, and traffic conditions to prevent service disruptions
• Coordinate lunch orders and admissions with vendors
• Regularly update the reservations system

Knowledge & Skills

• Familiarity with local roads and landmarks
• Strong verbal and written communication skills, with the ability to follow oral and written instructions
• Ability to build positive relationships with employees and customers in a professional and approachable manner
• Strong analytical skills with the ability to identify problems, gather information, and draw valid conclusions
• Proficiency in basic computer skills, including Microsoft Word and Excel
• Sound judgment and decision-making skills

Benefits & Pay

• Starting pay between $19.50$25.00 per hour, with higher rates considered for highly qualified candidates
• Medical, Dental, Vision, and Drug Insurance
• 401(k) with a generous company match
• Paid time off
• Employee Assistance Program (EAP)
• Pet Insurance
• Employee discounts
• Advancement opportunities
• Free parking

Polynesian Adventure Tours, LLC is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.