Barista Lead

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid Time Off (PTO)

Medical, dental, vision health package

Job summary

Johns Hopkins Medicine in Baltimore is seeking a Barista Lead to provide day-to-day leadership of café operations within Retail Food & Nutrition Services, ensuring high-quality service and efficient workflow in a hospital setting.

You will coach staff, manage scheduling and training, monitor inventory, and handle escalated customer concerns while collaborating with management on promotions and menu updates and upholding hospital policies.

Qualifications

• High School diploma or equivalent.
• Minimum of 5 years of customer service experience.
• Experience in café or retail environment preferred.
• Ability to lead a team and manage daily operations.

Responsibilities

• Coordinate daily café operations and assign tasks.
• Lead and coach barista staff to ensure quality and service.
• Monitor inventory and assist with ordering.
• Serve as primary escalation point for customer concerns.
• Ensure adherence to food safety and hospital policies.
• Assist with scheduling, onboarding, and training.
• Conduct quality checks on beverages, cleanliness, and service standards.
• Support promotions, menu updates, and process improvements.
• Collaborate with management on operational needs.
• Operate cash register/POS and handle cash procedures.

Skills

Retail operations

Merchandising

Inventory control

Team leadership

Customer service

Education

High School diploma or equivalent

5+ years customer service experience

Job description

Tired of not advancing? We have tuition reimbursement. We also offer Paid Time Off - PTO!

Position Summary:

The Barista Lead is responsible for providing day-to-day leadership of café operations within Retail Food & Nutrition Services. The Lead ensures high-quality service, efficient workflow, staff support, and compliance with operational and safety standards.

Education/Experience:

• High School diploma, GED, or equivalent
• Minimum of 5 years of customer service experience

Knowledge/Skills:

• Strong understanding of retail operations, merchandising, and inventory control
• Demonstrated ability to lead workflow and coordinate team activities
• Ability to lead by example in delivering exceptional customer service, resolving escalated issues, and mentoring team members to enhance service quality.

Duties:

• Coordinate daily café operations, including task assignments and workflow management
• Lead and coach barista staff to ensure consistent product quality and customer service
• Monitor inventory levels and support ordering and stock control
• Serve as primary escalation point for customer concerns and service issues
• Ensure adherence to food safety, sanitation, and hospital policies
• Assist with scheduling, onboarding, and training of team members
• Conduct quality checks on beverage preparation, cleanliness, and service standards
• Support implementation of promotions, menu updates, and process improvements
• Collaborate with Retail or Food & Nutrition management on operational needs
• Operate cash register/POS system accurately for all transactions and process customer purchases efficiently while providing courteous and professional service.
• Follow cash handling procedures and ensure compliance with hospital policies related to cash handling, security, and confidentiality.
• Maintain an accurate cash drawer by balancing receipts at the beginning and end of each shift.
• Responsible for following appropriate vendor guidelines aligned with entity specifications.

Shift:

Full Time (40 hours)

Rotating Shift

Weekends Required: Yes

Non-Exempt

We have a robust benefits package which includes medical, dental, vision, 401K. For additional information please go to: https://jhh.mybenefitsjhhs.com

Salary Range:

Minimum 16.65/hour - Maximum 27.50/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.