Lead Retail Service Worker, Bistro

University Hospital; Newark (NJ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA) & FSA

Short- & Long-Term Disability

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Job summary

University Hospital in Newark, NJ is seeking a Lead Retail Services Worker to support front-of-house operations, manage cash/charge reporting, train staff, and drive customer satisfaction while pursuing revenue goals.

You'll ensure a patient-centered, friendly environment across retail venues, coordinate daily workflows, monitor inventory, and maintain compliance with policies. Prior cashier experience and ServSafe certification are required, with barista skills a plus.

Qualifications

• High School Diploma or GED required.
• Three years of experience in a high-volume food establishment.
• ServSafe Protection Certificate required or obtained within 6–12 months.

Responsibilities

• Provide patient-centered service in a friendly, welcoming environment.
• Communicate clearly and respond to complaints; resolve issues promptly.
• Organize work processes to meet customer needs and achieve service targets.
• Maintain quality services in Retail Food Venues.
• Oversee daily operations/inventory and support sales goals.
• Maintain accurate cash handling records and daily assignments.
• Assist in performance improvement and regulatory compliance initiatives.
• Follow University Hospital policies and adjust to changes.

Skills

Customer service

Hospitality

English proficiency

Cashier experience

Barista experience

Education

High School Diploma or GED

ServSafe Certification

Tools

ServSafe Certification

Job description

Overview

About the Role

The primary purpose of the Lead Retail Services Worker position is to assist the Retail Services Management Team in serving as a representative for the front-of-the-house activities; coordinates, performs, and monitors operations to maintain standards and meet financial goals; completes cash/charge revenue reporting, trains staff, and enhances customer satisfaction. Shows initiative and creativity towards sales and exploration of new methods of revenue generation.

Responsibilities

What You’ll Do

• Service provided is patient centered and actively contributes to creating a friendly, welcoming and safe environment for UH customers.
• Communicates clearly to ensure understanding and responds to complaints and concerns by resolving issues immediately whenever possible.
• Organizes work process to accommodate customer needs, including internal customers and co‑workers, meets or exceeds customer expectations for service, acts as a role model for Service Excellence, maintains professional composure in the work place, and works effectively with team to ensure customer service scores for work area meet/exceed targets while demonstrating respect for patient rights.
• Maintains quality services in any of the Retail Food Venues.
• Oversees daily operations/inventory levels to ensure unit is operationally sound and optionally merchandized to meet sales goals.
• Maintains accurate financial/cash handling records and procedures and assists Assistant Manager with creation of daily assignment sheets.
• Assists in performance improvement plan development, implementation and evaluates operational systems to meet department and regulatory agency code standards.
• Understands and adheres to University Hospital's compliance standards as they appear in University Hospital's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy, keeps abreast of all pertinent federal, state and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified, and performs other related duties as assigned.

Qualifications

What You’ll Bring

• High School Diploma or GED Certificate is required. Three (3) years of experience in a high-volume food establishment required. National Restaurant Association Educational Foundation for ServSafe Protection Certificate is required or must obtain ServSafe Protection Certificate within first 6 to 12 months of employment and maintain throughout employment.
• Ability to read, write, speak, and understand English to perform the duties of the position is required. Customer Service and Hospitality oriented person.
• Cashier experience is required
  for this position.
• Barista experience is highly desirable.
• Additional related experience may be substituted for the High School Diploma/GED.

What We Offer

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

The expected salary range for this position is $20.06 – $21.18 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.