Barista Lead

Johns Hopkins Hospital; Washington (District of Columbia); Presencial; USD 23.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401K

Descripción de la vacante

Johns Hopkins Hospital in Baltimore is seeking a Barista Lead to provide day-to-day leadership of café operations within Retail Food & Nutrition Services. You will ensure high-quality service, efficient workflow, staff support, and compliance with safety standards.

The role requires coordinating daily operations, coaching barista staff, managing inventory, handling escalations, and training teammates, while upholding food safety and hospital policies in a fast-paced environment.

Formación

• High School diploma, GED, or equivalent.
• Minimum of 5 years of customer service experience.

Responsabilidades

• Coordinate daily café operations and workflow management.
• Lead and coach barista staff to ensure quality and service.
• Monitor inventory levels and assist with stock control.
• Serve as escalation point for customer concerns and service issues.
• Ensure adherence to food safety, sanitation, and hospital policies.
• Assist with scheduling, onboarding and training of team members.
• Conduct quality checks on beverages, cleanliness and service standards.
• Support promotions, menu updates and process improvements.
• Collaborate with Retail or Food & Nutrition management on needs.
• Operate cash register/POS accurately and handle transactions courteously.
• Follow cash handling procedures and maintain cash drawer.
• Maintain vendor guidelines aligned with entity specifications.

Conocimientos

Customer service

Retail operations

Merchandising

Inventory control

Team leadership

Mentoring

Educación

High School diploma

GED

Descripción del empleo

Requisition #: 682512 Location: John Hopkins Hospital, Baltimore, MD 21287 Category: Support Services (Services/Trades) Schedule: Rotating Shift Employment Type: Full Time

Position Summary

The Barista Lead is responsible for providing day-to-day leadership of café operations within Retail Food & Nutrition Services. The Lead ensures high-quality service, efficient workflow, staff support, and compliance with operational and safety standards.

Education/Experience

• High School diploma, GED, or equivalent
• Minimum of 5 years of customer service experience

Knowledge/Skills

• Strong understanding of retail operations, merchandising, and inventory control
• Demonstrated ability to lead workflow and coordinate team activities
• Ability to lead by example in delivering exceptional customer service, resolving escalated issues, and mentoring team members to enhance service quality.

Duties

• Coordinate daily café operations, including task assignments and workflow management
• Lead and coach barista staff to ensure consistent product quality and customer service
• Monitor inventory levels and support ordering and stock control
• Serve as primary escalation point for customer concerns and service issues
• Ensure adherence to food safety, sanitation, and hospital policies
• Assist with scheduling, onboarding, and training of team members
• Conduct quality checks on beverage preparation, cleanliness, and service standards
• Support implementation of promotions, menu updates, and process improvements
• Collaborate with Retail or Food & Nutrition management on operational needs
• Operate cash register/POS system accurately for all transactions and process customer purchases efficiently while providing courteous and professional service.
• Follow cash handling procedures and ensure compliance with hospital policies related to cash handling, security, and confidentiality.
• Maintain an accurate cash drawer by balancing receipts at the beginning and end of each shift.
• Responsible for following appropriate vendor guidelines aligned with entity specifications.

Shift

Full Time (40 hours)

Rotating Shift

Weekends Required: Yes

Non-Exempt

We have a robust benefits package which includes medical, dental, vision, 401K. For additional information please go to: https://jhh.mybenefitsjhhs.com

Salary Range:

Minimum 16.65/hour - Maximum 27.50/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.