Barista & Guest Experience Champion

The Kroger Co.; Irvine (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Kroger Co. is hiring for a position in an in-store coffee shop environment in Irvine, CA.

The role emphasizes delivering exceptional customer service, answering questions about products, and assisting customers with beverage preparation according to recipes and standards. Responsibilities include maintaining product knowledge, collaborating with team members, handling transactions, recommending items, and ensuring food safety and equipment maintenance.

Qualifications

• Excellent customer service skills.
• Any previous comparable experience is a plus.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make product suggestions.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices.
• Offer product samples to help customers discover new items or products and inform customers of coffee shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in coffee shop such as refrigerators, freezers, slicers, and ovens; prepare, package, label and inventory ingredients.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by inspecting equipment and notifying appropriate department or store manager of items in need of repair.
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity to store management.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

Job description

The Kroger Co. is hiring for a position in an in-store coffee shop environment in Irvine, CA.

The role emphasizes delivering exceptional customer service, answering questions about products, and assisting customers with beverage preparation according to recipes and standards. Responsibilities include maintaining product knowledge, collaborating with team members, handling transactions, recommending items, and ensuring food safety and equipment maintenance.