Barista Pro: Craft Coffee & Exceptional Service

Kroger; Lambertville (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

Kroger is hiring for a Coffee Shop Associate to provide exceptional customer service in a fast-paced store environment. You will answer questions, assist customers, and prepare beverages to standard recipes in the coffee shop area.

The role emphasizes product knowledge, teamwork, safety, and accurate handling of items, with a focus on delivering quality service and friendly, ethical interactions with customers and coworkers.

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of department products and respond to questions with suggestions.
• Collaborate with associates to promote teamwork and help achieve store goals.
• Prepare beverages to recipe standards and handle transactions per company policies.
• Offer samples and inform customers of coffee shop specials.
• Provide customers with fresh products ordered and ensure correct portion sizes to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Operate coffee shop equipment and inventory ingredients.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety procedures and identify unsafe conditions to store management.

Skills

Excellent customer service skills

Job description

Kroger is hiring for a Coffee Shop Associate to provide exceptional customer service in a fast-paced store environment. You will answer questions, assist customers, and prepare beverages to standard recipes in the coffee shop area.

The role emphasizes product knowledge, teamwork, safety, and accurate handling of items, with a focus on delivering quality service and friendly, ethical interactions with customers and coworkers.