Barista & Customer Experience Specialist

The Kroger Co.; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling support

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Co. in Cincinnati is seeking a Customer Service Associate to deliver friendly, helpful service in a fast-paced grocery environment. You will assist customers, answer questions, and help create a welcoming store atmosphere.

You will be responsible for stocking, handling beverages, following safety rules, and collaborating with teammates to meet store goals. Prior experience is a plus, and commitment to company values is essential.

Qualifications

• Excellent customer service skills.

Responsibilities

• Create welcoming environment and answer questions about products in the department and store.
• Gain knowledge of products and respond to questions with suggestions.
• Collaborate with associates to promote teamwork and achieve store goals.
• Prepare beverage selections per recipe and standards; tender transactions per company practices.
• Offer product samples and inform customers of coffee shop specials.
• Provide fresh products ordered and ensure correct portion sizes.
• Recommend coffee shop items to meet customer needs.
• Use equipment in coffee shop and inventory ingredients.
• Check product quality and review dates; take action as needed.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Adhere to safety procedures and food safety guidelines.
• Inspect equipment and notify management of repairs.
• Report accidents or safety risks to store management.
• Work cooperatively in high paced and sometimes stressful environment.
• Manage conflict in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential job functions with or without accommodation.

Skills

Excellent customer service skills

Job description

The Kroger Co. in Cincinnati is seeking a Customer Service Associate to deliver friendly, helpful service in a fast-paced grocery environment. You will assist customers, answer questions, and help create a welcoming store atmosphere.

You will be responsible for stocking, handling beverages, following safety rules, and collaborating with teammates to meet store goals. Prior experience is a plus, and commitment to company values is essential.