Barback

Torsap Thai Kitchen; Jackson (MS); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

Job summary

Torsap Thai Kitchen is seeking an IT Support Specialist to be the first line of help for staff, resolving hardware, software, and network issues, and ensuring secure operations. You’ll assist with onboarding, maintain devices, and document processes to improve support efficiency.

Ideal candidates have an associate's or bachelor's degree in IT or CS and 1–3 years in desktop support, with experience in Windows and macOS, basic networking, and ticketing systems like Zendesk or Freshdesk.

Qualifications

• Associate's or Bachelor's degree in Computer Science, Information Technology, or 1-3 years of hands-on experience in desktop support/helpdesk roles.
• Experience configuring/troubleshooting Windows OS, macOS, and mobile OS (iOS/Android).
• Familiar with Zendesk or Freshdesk ticketing and remote support tools.

Responsibilities

• Serve as the main point of contact for hardware, software, and network issues via ticketing system, email, or in-person.
• Install, configure, and maintain desktops, laptops, printers, POS systems, and mobile devices.
• Manage user accounts, permissions, email setups, and access rights in platforms like Active Directory or Microsoft 365.
• Support local network infrastructure and run regular security checks and updates to protect data.
• Maintain technical documentation, hardware inventory, and track issues to resolution in helpdesk software.
• Guide new hires on technology tools and provide basic IT orientation.

Skills

Windows OS

macOS

Networking

Ticketing systems

Remote support

Documentation

Onboarding & training

Education

Associate's or Bachelor's degree in Computer Science or Information Technology

Tools

Zendesk

Freshdesk

Remote support software

Job description

We are seeking a highly motivated and customer-focused IT Support Specialist to join our team. In this role, you will be the primary point of contact for technical support, maintaining company hardware, software, and network systems. You will diagnose and resolve routine technical issues, assist with employee onboarding/offboarding, and ensure our technology infrastructure operates smoothly and securely.

Key Responsibilities

• Technical Helpdesk Support: Serve as the main point of contact for internal staff resolving hardware, software, and network connectivity issues via ticketing system, email, or in-person.
• System & Hardware Maintenance: Install, configure, and maintain desktop computers, laptops, printers, POS systems, and mobile devices.
• Account Administration: Manage user accounts, permissions, email setups, and access rights in platforms like Active Directory or Microsoft 365.
• Network & Security Management: Support local network infrastructure (Wi-Fi, routers, firewalls) and run regular security checks and system updates to protect company data.
• Documentation & Asset Tracking: Maintain accurate technical documentation, keep hardware inventory up-to-date, and track open issues to resolution in helpdesk software.
• User Onboarding & Training: Guide new hires on technology tools and software applications, providing basic IT orientation.

Skills & Qualifications

• Education & Experience: Associate's or Bachelor's degree in Computer Science, Information Technology, or 1-3 years of hands-on experience in desktop support/helpdesk roles.
• Operating Systems: Strong proficiency in configuring and troubleshooting Windows OS, macOS, and mobile operating systems (iOS/Android).
• Networking Concepts: solid understanding of basic networking (TCP/IP, DNS, DHCP, VPNs, Wi-Fi configuration).
• Ticketing & Remote Tools: Experience using helpdesk ticketing platforms (e.g., Zendesk, Freshdesk) and remote support software.
• Certifications (Preferred): CompTIA A+, CompTIA Network+, Microsoft Certified IT Professional, or equivalent.
• Soft Skills: Exceptional problem-solving abilities, strong verbal/written communication skills, and a patient, customer-service-oriented mindset.

Benefits

• Competitive hourly pay / annual salary options.
• Full health, dental, and vision insurance coverage.
• Paid time off (PTO) and paid holiday schedule.
• Continuous learning opportunities and support for technical certifications.