Banquet Service Lead - Events & Team Leader

Turtle Creek Casino; Williamsburg (VA); Presencial; USD 18 000 - 26 000; Tempo integral

Resumo da oferta

Grand Traverse Resort & Casinos in Williamsburg, MI is seeking a Lead Banquet Server to assist in setup and teardown of banquets, ensuring decor and presentation meet standards and coordinating with event hosts. You’ll oversee floor staff and ensure timely, friendly service.

The role requires working closely with chefs and event coordinators, addressing questions before or during service, and processing the post-event billing with accuracy.

Qualificações

• Must be at least 18 years old with a High School Diploma or GED.
• 1 year of supervisory experience preferred.
• Must be willing to learn and grow in business.
• SERV Safe certification required or become certified within 6 months of hire.

Responsabilidades

• Oversees the staging of equipment, including china, glassware, flatware, and serving stations.
• Assign tasks to banquet servers and direct on-floor staff during events
• Train new staff in a consistent fashion
• Problem-solving skills: resolving employee conflicts, upset customers, and wrong orders quickly and effectively
• Coordinate with event coordinators/hosts; communicate with chefs for food replenishment and service flow

Conhecimentos

Supervisory experience

Customer service

Problem-solving

Formação académica

High School Diploma or GED

Ferramentas

SERV Safe

Descrição da oferta de emprego

Grand Traverse Resort & Casinos in Williamsburg, MI is seeking a Lead Banquet Server to assist in setup and teardown of banquets, ensuring decor and presentation meet standards and coordinating with event hosts. You’ll oversee floor staff and ensure timely, friendly service.

The role requires working closely with chefs and event coordinators, addressing questions before or during service, and processing the post-event billing with accuracy.