Banquet Server

Francis Marion Hotel; Charleston (SC); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Sign-on bonus: FT $500

Sign-on bonus: PT $250

Job summary

The Francis Marion Hotel in Charleston, SC seeks a Banquet Server to provide excellent food and beverage service during events. Responsibilities include setting up banquet spaces per BEO, greeting guests, serving plated meals and beverages, and maintaining a clean station.

You must read, write, and speak English, know function menus and ingredients, and use suggestive selling techniques to enhance guest experience.

Qualifications

• Able to read, write and speak English.
• Know the menu for each function served and be able to explain major ingredients and preparation methods.
• Know and use suggestive selling techniques.

Responsibilities

• Set up assigned banquet spaces according to the BEO and Francis Marion standards.
• Arrive on time in proper uniform and check in with Captain or Manager for briefing.
• Maintain a clean, organized wait station and restock supplies as needed.
• Greet guests warmly and professionally following service guidelines.
• Serve plated meals, beverages and buffets promptly and courteously with proper portion control.

Skills

English literacy

Menu knowledge

Suggestive selling

Job description

$500 Sign-On Bonus for Full Time, Permanent, Hourly Associates.

$250 Sign-On Bonus for Part Time, Permanent, Hourly Associates.

We are looking for Full Time and Part Time

Who we are

Steeped in fascinating history dating back to 1924, the Francis Marion Hotel heralded a new era of Charleston Hospitality amidst the Charleston Renaissance. Named for Revolutionary War Hero Francis Marion, the hotel became an iconic landmark recognized by Historic Hotels of America- featuring grand ballrooms, historic architecture and rich Charlestonian history. With its prime location across from Marion Square, the Francis Marion Hotel has been at the heart of the community as a major destination for weddings, galas, conferences and more. For over a century, the Francis Marion has been known for its exceptional hospitality and service.

The primary function of the Banquet Server is to provide excellent food and beverage service to guests during assigned functions. Banquet Servers are responsible for setting up, serving, and breaking down events in accordance with hotel standards and safety procedures. With the banquet captain being their point of contact and source of information.

Responsibilities include:

• Setting up assigned banquet spaces according to the BEO and the 2023 Francis Marion Banquet Standards, including table settings, linens, chairs, and buffet stations.
• Arriving on time, in proper uniform, and checking in with the assigned Captain or Manager to receive briefing on responsibilities for the shift.
• Maintaining a clean and organized wait station throughout the shift, including restocking supplies and communicating any shortages to the Captain.
• Greet guests warmly and professionally, following service guidelines for food and beverage delivery.
• Serving plated meals, beverages, and buffets in a timely and courteous manner, adhering to proper portion control and presentation standards.
• Checking in with guests during service to ensure satisfaction and responding to any immediate requests or concerns.
• Assisting in the timely clearing of plates, glassware, and silverware from guest tables and event spaces.
• Breaking down banquet setups after the conclusion of the event, including resetting tables, stacking chairs, and returning equipment to proper storage.
• Helping reset rooms for upcoming events as directed by the Captain or Manager.
• Following all sanitation and safety guidelines, including food handling and alcohol service.
• Reporting any maintenance, guest issues, or safety concerns to the Captain or Manager.
• Supporting the Captain in maintaining a professional and efficient event flow.
• Completing side duties at the end of each shift, including sweeping, mopping, restocking, and organizing assigned areas.
• Attending pre-shift meetings and training sessions when scheduled.

Requirements of the job

• Able to read, write and speak English
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item being served.
• Know and use “suggestive selling” techniques

Physical requirements of the job

• Be able to stand for long periods
• Ability to move from place to place in the kitchen and up stairs
• Ability to lift, push, pull or carry up to 50lbs.

The Francis Marion Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.