Banquet Operations Supervisor – Event Leadership

Sodexo; Boston (MA); On-site; USD 34,000 - 39,000; Full time

Job summary

Sodexo in Franklin Park Zoo seeks a Banquet Supervisor to lead on-site banquet operations and coordinate staffing for events, from small meetings to large receptions. You will manage Banquet Captains and Servers, ensure adherence to BEOs and service standards, and resolve issues to deliver a seamless guest experience.

The role requires 2–4 years in banquet or food and beverage service, supervisory experience, and knowledge of POS systems and alcohol service guidelines.

Qualifications

• Minimum 2–4 years of banquet, catering, or food and beverage service experience.
• Prior supervisory or leadership experience in banquet operations required.
• Must meet minimum age requirements to serve alcohol.
• Knowledge of event operations and service standards.
• Familiarity with POS systems and service processes.

Responsibilities

• Supervise and coordinate banquet and catered event operations on-site.
• Oversee Banquet Captains and Servers to meet BEOs and client expectations.
• Ensure safety, sanitation, staffing, and guest satisfaction during events.
• Assist with set up, service, breakdown, and cleanup as needed.
• Address issues during events to maintain service quality.

Skills

Supervisory experience

POS systems knowledge

Food and beverage service experience

Customer service skills

Open availability

Education

High School diploma or GED

Tools

POS systems

Job description

Sodexo in Franklin Park Zoo seeks a Banquet Supervisor to lead on-site banquet operations and coordinate staffing for events, from small meetings to large receptions. You will manage Banquet Captains and Servers, ensure adherence to BEOs and service standards, and resolve issues to deliver a seamless guest experience.

The role requires 2–4 years in banquet or food and beverage service, supervisory experience, and knowledge of POS systems and alcohol service guidelines.