Banquet Supervisor

Sodexo; Boston (MA); On-site; USD 34,000 - 39,000; Full time

Job summary

Sodexo in Franklin Park Zoo seeks a Banquet Supervisor to lead on-site banquet operations and coordinate staffing for events, from small meetings to large receptions. You will manage Banquet Captains and Servers, ensure adherence to BEOs and service standards, and resolve issues to deliver a seamless guest experience.

The role requires 2–4 years in banquet or food and beverage service, supervisory experience, and knowledge of POS systems and alcohol service guidelines.

Qualifications

• Minimum 2–4 years of banquet, catering, or food and beverage service experience.
• Prior supervisory or leadership experience in banquet operations required.
• Must meet minimum age requirements to serve alcohol.
• Knowledge of event operations and service standards.
• Familiarity with POS systems and service processes.

Responsibilities

• Supervise and coordinate banquet and catered event operations on-site.
• Oversee Banquet Captains and Servers to meet BEOs and client expectations.
• Ensure safety, sanitation, staffing, and guest satisfaction during events.
• Assist with set up, service, breakdown, and cleanup as needed.
• Address issues during events to maintain service quality.

Skills

Supervisory experience

POS systems knowledge

Food and beverage service experience

Customer service skills

Open availability

Education

High School diploma or GED

Tools

POS systems

Job description

Banquet Supervisor

Location: FRANKLIN PARK ZOO - 93149001

Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

Employment Type: Full-time

Pay Range: $25 per hour - $28 per hour

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

What You’ll Do: As a Banquet Supervisor at Sodexo, you will provide overall supervision and coordination of banquet and catered event operations, serving as the primary on-site leadership role above the Banquet Captain level. This position oversees Banquet Captains and Banquet Servers to ensure events are executed according to Banquet Event Orders (BEOs), service standards, and client expectations. The Banquet Supervisor is responsible for operational readiness, staffing oversight, service execution, and issue resolution during events.

This role typically works within an event venue environment and may also support off-site catered functions. The Banquet Supervisor oversees events ranging from small meetings to large-scale functions involving hundreds of guests and varying service styles, including receptions, buffets, plated meals, and multi-course service. The Banquet Supervisor actively supports preparation, setup, service, breakdown, and cleanup while maintaining accountability for safety, sanitation, staffing, and guest satisfaction. Responsibilities may vary by account based on business needs and client requirements, and additional duties may be assigned as necessary.

Responsibilities include:

• Monitor event setup, service execution, and breakdown to ensure consistency, quality, and efficiency.
• Strong organizational and problem-solving skills in a fast-paced environment.
• Ability to frequently lift and move up to 35 pounds and occasionally lift and move up to 50 pounds.
• Attends work and shows for scheduled shift on time with satisfactory regularity
• Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

What You Bring:

• High School diploma, GED, or equivalent experience.
• Minimum of 2–4 years of banquet, catering, or food and beverage service experience.
• Prior supervisory or leadership experience in banquet or event operations required.
• Must meet minimum age requirements to serve alcohol based on local and state regulations.
• Working knowledge of Point ofSale (POS) systems and event service processes.
• TIPS (Training for Intervention Procedures) or TEAM (Techniques for Effective Alcohol Management) alcohol training or equivalent.
• Food handler certification may be required based on location.

What We Offer:

Flexible and supportive work environment, so you can be home for life’s important moments.

Access to ongoing training/development and advancement opportunities to turn your job into a career

Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.

In addition to Sodexo’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo’s benefit offerings during the interview process.

Who we are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.