Event Captain: Lead Banquets | Instapay & Perks

Compass Group USA; Philadelphia (Philadelphia County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Instapay (EVEN app)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA is seeking a Banquet Captain at The Franklin Institute to lead the front-of-house banquet team and ensure seamless event execution in line with the BEO. This on-floor role serves as the lead during setup, service, and breakdown, coordinating with Banquet Manager and events teams.

The role demands strong leadership, clear communication, and the ability to read and execute BEOs while collaborating with FOH and BOH in a fast-paced environment.

Qualifications

• Previous banquet, catering, restaurant, or hospitality experience preferred; supervisory or lead experience is a plus.
• Strong leadership, communication, organization, and guest-service skills.
• Ability to read and execute BEOs accurately.
• Ability to work effectively with FOH and BOH teams in a fast-paced event environment.
• Availability for evenings, weekends, and holidays based on the event schedule.
• Ability to stand for extended periods and perform the physical requirements associated with banquet setup and service.

Responsibilities

• Review BEOs and event details before each function, including timing, room setup, menu, service style, and special requests.
• Lead pre-shift meetings and assign servers, bartenders, attendants, and support staff to appropriate duties.
• Oversee room setup to ensure tables, chairs, linens, service equipment, bars, buffets, and event spaces meet specifications.
• Coordinate with culinary and BOH teams on pull sheets for food related items, food timing, replenishment, dietary requests, and service flow.
• Direct banquet service and maintain professional hospitality standards throughout the event.
• Serve as a primary operational point of contact during the function and communicate changes promptly to the appropriate teams.
• Monitor event timing and adjust staffing or service flow as necessary.
• Ensure event spaces, service areas, staging areas, and storage locations remain organized and safe.
• Supervise event breakdown and ensure equipment and supplies are properly cleared and returned to designated locations.
• Conduct a final walkthrough before the banquet team leaves, confirming that equipment, food-service items, small wares, and supplies have not been left behind.
• Address guest concerns professionally and elevate significant issues to management.
• Support training, coaching, and day-to-day direction of banquet team members.
• Follow company food safety, alcohol service, sanitation, workplace safety, and cash-handling requirements as applicable.
• Complete event reports and communicate relevant notes or concerns to management.

Skills

Leadership

Communication

Organization

Guest-service

Job description

Compass Group USA is seeking a Banquet Captain at The Franklin Institute to lead the front-of-house banquet team and ensure seamless event execution in line with the BEO. This on-floor role serves as the lead during setup, service, and breakdown, coordinating with Banquet Manager and events teams.

The role demands strong leadership, clear communication, and the ability to read and execute BEOs while collaborating with FOH and BOH in a fast-paced environment.