Banquet Manager

Mr-C-Coconut-Grove; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

STD & Life

401(k)

Vacation/PTO

Job summary

Mr. C Coconut Grove in Miami seeks a Banquets Manager to coordinate service standards and guest satisfaction across all events.

You will lead the banquets team, uphold hotel hospitality standards, and implement strategies to enhance guest experiences and retention. The role requires 3 years in management and 2 years hospitality, a bachelor’s or equivalent, and the ability to work nights, weekends, and holidays.

Qualifications

• Excellent interpersonal, communication, and problem-solving skills.
• Willing to work nights, weekends, and holidays as required.
• Able to lift and move up to 25 lbs. intermittently.
• Bachelor’s Degree preferable or industry training equivalent.
• 3+ years management experience; 2+ years hospitality experience.

Responsibilities

• Lead and oversee the banquets team to deliver exceptional service and meet guest expectations.
• Provide leadership on hotel service standards and hospitality.
• Plan and execute banquet events ensuring site standards are met or exceeded.
• Coordinate with other departments for seamless event execution.
• Monitor operations and implement improvements for guest satisfaction.

Skills

Interpersonal skills

Communication

Problem-solving

Flexibility

Physical ability

Education

Bachelor’s Degree preferable or industry training equivalent

Job description

Are you a hospitality enthusiast searching for a new experience in South Florida and have a love for genuinely exceeding expectations? Bellini at Mr. C Coconut Grove is looking to hire a Banquets Manager who coordinates and oversees the constant adherence to service standards and customer satisfaction, ensuring that the required profitability and standards are achieved.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals.

WHO WE ARE?

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

YOUR ROLE AS A BANQUETS MANAGER

The Banquets Manager plays a critical role in supporting banquets team in fulfilling all guest expectations by delivering exceptional customer service. The Banquets Manager provides leadership and guidance on hotel's standards and reflects the highest levels of hospitality. Additionally, this role contributes to enhancing guest satisfaction by implementing effective strategies, addressing guest concerns promptly and professionally, and fostering a positive and cooperative atmosphere across different hotel departments. As a Banquets Manager you withhold a positive environment for all events, celebrations and social gatherings ensuring future retention.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Lead and support the banquets team in delivering exceptional customer service and meeting guest expectations for all events and gatherings.
• Provide clear leadership and guidance on the hotel's service standards, ensuring the highest levels of hospitality are consistently reflected.
• Implement effective strategies to enhance guest satisfaction, addressing concerns promptly and professionally to resolve any issues.
• Foster a positive and cooperative atmosphere across various hotel departments, promoting collaboration and teamwork.
• Maintain a positive environment for all events, celebrations, and social gatherings, ensuring a memorable experience for guests and encouraging future retention.
• Oversee the planning and execution of banquet events, ensuring all aspects meet or exceed guest expectations.
• Monitor and evaluate banquet operations, making necessary adjustments to improve service quality and efficiency.
• Develop and train team members to uphold hotel standards and deliver excellent service.
• Coordinate with other hotel departments to ensure seamless integration and execution of events.
• guest feedback and implement improvements based on suggestions to continuously enhance the banquet experience.

REQUIREMENTS AND SKILLS:

• Excellent interpersonal, communication, and problem-solving skills.
• Flexibility to work nights, weekends, and holidays as required by the demands of the position.
• Able to lift and move up to 25 lbs. on an intermittent basis.
• Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks.
• Talking, hearing and seeing (vision) occur continuously in the process of communicating with guests, Supervisors and other Employees.

QUALIFICATION STANDARDS:

Education: Bachelor’s Degree preferable or industry training equivalent.

Experience Required: Minimum of 3 year previous Management experience required. Minimum of 2 years of Hospitality experience required.

Licenses or Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits.

Grooming: All Employees must maintain a neat, clean and well-groomed appearance per Mr. C standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.

Equal Employment Opportunity

BENEFITS

• The company covers80% of employee health insurance premiums
• Company-paid Short-Term Disability (STD) and Life Insurance
• 401(k) company match up to 6%
• Vacation Pay, with an additional11 paid time off (PTO days