Banquet Manager

Mr. C Miami Coconut Grove; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

The company covers 80% of employee健康保险

Company-paid STD and Life Insurance

401(k) match up to 6%

Vacation pay and 11 PTO days

Job summary

Mr. C Miami Coconut Grove is seeking a Banquets Manager to coordinate and uphold service standards for all events, ensuring guest satisfaction and profitability. The role leads the banquets team, providing guidance, training, and strategic execution across hotel departments to deliver memorable experiences.

The position demands strong leadership, exceptional customer service, and the ability to manage multiple events with professionalism and hospitality excellence.

Qualifications

• Bachelor’s degree preferred or industry training equivalent.
• Minimum of 3 years' management experience required.
• Minimum of 2 years' hospitality experience required.
• Licenses or certificates as required by law.
• Grooming: neat, clean, and well-groomed appearance per Mr. C standards.

Responsibilities

• Lead and support the banquets team to deliver exceptional guest service at events.
• Ensure adherence to hotel service standards and hospitality excellence.
• Address guest concerns promptly and professionally.
• Coordinate with hotel departments for seamless event execution.
• Develop and coach staff to maintain standards and service quality.
• Oversee banquet event planning and execution.
• Monitor operations and implement improvements.
• Collect and act on guest feedback to enhance experience.

Skills

Leadership

Customer service

Communication

Problem-solving

Teamwork

Flexibility

Physical ability

Education

Bachelor’s degree preferable

Job description

Are you a hospitality enthusiast searching for a new experience in South Florida and have a love for genuinely exceeding expectations? Bellini at Mr. C Coconut Grove is looking to hire a Banquets Manager who coordinates and oversees the constant adherence to service standards and customer satisfaction, ensuring that the required profitability and standards are achieved.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals.

WHO WE ARE?

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

YOUR ROLE AS A BANQUETS MANAGER

The Banquets Manager plays a critical role in supporting banquets team in fulfilling all guest expectations by delivering exceptional customer service. The Banquets Manager provides leadership and guidance on hotel's standards and reflects the highest levels of hospitality. Additionally, this role contributes to enhancing guest satisfaction by implementing effective strategies, addressing guest concerns promptly and professionally, and fostering a positive and cooperative atmosphere across different hotel departments. As a Banquets Manager you withhold a positive environment for all events, celebrations and social gatherings ensuring future retention.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Lead and support the banquets team in delivering exceptional customer service and meeting guest expectations for all events and gatherings
• Provide clear leadership and guidance on the hotel's service standards, ensuring the highest levels of hospitality are consistently reflected
• Implement effective strategies to enhance guest satisfaction, addressing concerns promptly and professionally to resolve any issues
• Foster a positive and cooperative atmosphere across various hotel departments, promoting collaboration and teamwork
• Maintain a positive environment for all events, celebrations, and social gatherings, ensuring a memorable experience for guests and encouraging future retention
• Oversee the planning and execution of banquet events, ensuring all aspects meet or exceed guest expectations
• Monitor and evaluate banquet operations, making necessary adjustments to improve service quality and efficiency
• Develop and train team members to uphold hotel standards and deliver excellent service
• Coordinate with other hotel departments to ensure seamless integration and execution of events
• guest feedback and implement improvements based on suggestions to continuously enhance the banquet experience

REQUIREMENTS AND SKILLS

• Excellent interpersonal, communication, and problem-solving skills
• Flexibility to work nights, weekends, and holidays as required by the demands of the position
• Able to lift and move up to 25 lbs. on an intermittent basis.
• Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks
• Talking, hearing and seeing (vision) occur continuously in the process of communicating with guests, Supervisors and other Employees.

QUALIFICATION STANDARDS

Education: Bachelor’s Degree preferable or industry training equivalent.

Experience Required: Minimum of 3 year previous Management experience required. Minimum of 2 years of Hospitality experience required.

Licenses or Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits.

Grooming: All Employees must maintain a neat, clean and well-groomed appearance per Mr. C standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.

Equal Employment Opportunity

Benefits

• The company covers 80% of employee health insurance premiums
• Company-paid Short-Term Disability (STD) and Life Insurance
• 401(k) company match up to 6%
• Vacation Pay, with an additional 11 paid time off (PTO days