Banquet Operations Lead with Flexible Hours Weekend Availability

Embassy Suites by Hilton Cleveland Rockside; Independence Township (OH); On-site; USD 29,000 - 33,000; Full time

Job summary

Embassy Suites by Hilton Cleveland Rockside in Independence Township is seeking a Banquet Captain to oversee banquet operations, coordinate setup, service, and breakdown, and ensure safety and guest satisfaction during events.

The role offers hourly pay of $21.00–$24.00 with variable shifts including days, nights, weekends and holidays; you will supervise staff, confirm BEO details, and maintain high standards across all banquet functions.

Qualifications

• Two years of hotel banquet food/beverage service.
• Hold a current Food Handler Card (or be willing to obtain at our cost).
• Able to process paperwork
• Must have basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and setup styles used in the meeting rooms. For example, different table types (round, schoolroom, etc.).
• Ability to understand verbal English sufficient to understand verbal job requests from supervisors and guests.

Responsibilities

• Check server and BEOs to ensure all information is accurate.
• Check room set-up to ensure BEO directions are followed; ensure public areas are neat.
• Make contact with group representatives and explain how to contact during the function.
• Communicate BEO changes to catering office and affected departments.
• Coordinate with banquet staff setups, changes, and time schedules for all functions.
• Verify staffing levels for the next day's functions and adjust schedules accordingly.
• Operate as a banquet server when needed; setting up, greeting, serving guests, and breaking down.
• Inspect banquet areas at end of function and ensure equipment is returned and areas are clean.
• Get banquet checks signed by clients and recap at end of day for Night Audit.
• Coach and counsel associates; administer corrective actions; know the menu and ingredients.
• Know the menu for each function and explain major ingredients and preparation methods.
• Adheres to all company policies and safety procedures.
• Reports unsafe conditions, accidents, or losses to supervisor; maintain a safe work environment.
• Maintain neat, clean, and well-groomed appearance as per handbook.
• Perform related duties as requested and assist other Banquet Personnel when needed.

Skills

Banquet service

Lead/ supervise staff

Guest relations

Safety awareness

English proficiency

Job description

Embassy Suites by Hilton Cleveland Rockside in Independence Township is seeking a Banquet Captain to oversee banquet operations, coordinate setup, service, and breakdown, and ensure safety and guest satisfaction during events.

The role offers hourly pay of $21.00–$24.00 with variable shifts including days, nights, weekends and holidays; you will supervise staff, confirm BEO details, and maintain high standards across all banquet functions.