Banquet Operations Lead — Train Teams & Deliver Exceptional Events

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 49,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Prescription,

Life, Accident, Pet Legal

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Discretionary annual bonus program

Training and Leadership development

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking a Banquet Supervisor to oversee banquet staff, servers, bar porters and bartenders, and to coordinate all food and beverage services for banquet events. You will train the banquet team, implement hotel standards for banquet set ups, direct operations, and maintain communication with catering, sales, AV and kitchen colleagues to ensure events run smoothly.

This role contributes to delivering exceptional guest experiences while maintaining safety

Qualifications

• Experience in banquet operations preferred.
• Strong leadership and training skills.
• Ability to manage staff and coordinate events.

Responsibilities

• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
• Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
• Supervise the setup of banquet rooms according to BEO’s
• Ensure the cleanliness of rooms, storage facilities and equipment.
• Assist in maintaining proper inventory of tools and products (i.e., beverages, linen, notepads etc.)
• Work with the Catering/Sales team, AV Dept, Kitchen staff and Chef’s to ensure all banquet operations have all required set up and all events run smoothly.
• Supervise banquet service team and hold them accountable.
• Document one-on-one meetings, coaching and training sessions with team members and send documentation to HR in a timely manner.
• Ensure daily recap is completed at the end of your shift daily.
• Ensure banquet charges and covers are correctly entered into the Point-of-Sale system and Delphi.
• Maintain banquet inventory.
• Complete all brand required training.
• Complete sexual harassment and abusing conduct training as assigned.
• Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
• Order supplies, linens, uniforms, and outside purchases.
• Advises staff of and adheres to established hotel policies, food and beverage policies, labor regulations and liquor laws.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.

Job description

Hard Rock Hotel & Casino Atlantic City is seeking a Banquet Supervisor to oversee banquet staff, servers, bar porters and bartenders, and to coordinate all food and beverage services for banquet events. You will train the banquet team, implement hotel standards for banquet set ups, direct operations, and maintain communication with catering, sales, AV and kitchen colleagues to ensure events run smoothly.

This role contributes to delivering exceptional guest experiences while maintaining safety