Banquet Operations Lead

Legends Global; New Orleans (LA); On-site; USD 25,000 - 39,000; Full time

Job summary

Legends Global is seeking an experienced Banquet Captain/Server to lead event service and ensure exceptional guest experiences in New Orleans, LA. You will supervise banquet staff, coordinate with clients, and manage pre-event and on-site operations.

The role requires strong communication, organizational, and leadership skills, with a focus on teamwork, safety, and high service standards in a fast-paced environment. This is a full-time position based on-site at event venues.

Qualifications

• High school diploma or equivalent required; prior banquet server or captain experience beneficial.
• One year of experience in banquet service; supervisory exposure preferred.
• Excellent communication, organization, and guest-service skills are essential.

Responsibilities

• Review Banquet Event Orders (BEOs) and confirm event details.
• Conduct pre-event inspections of function space for cleanliness and setup.
• Lead the pre-shift lineup, assign tasks, review menus, and set service expectations.
• Supervise banquet servers to ensure high-quality service delivery.
• Anticipate guest needs and respond promptly; maintain a visible presence during events.
• Monitor food presentation, garnishes, and adherence to event specifications.
• Enforce responsible alcohol service according to company policies.
• Address guest concerns professionally and resolve issues quickly.
• Complete event closing duties, including Captain’s Reports and client feedback.
• Ensure staff complete side-work and closing responsibilities before signing out.
• Provide feedback on staff performance and communicate disciplinary concerns to management.
• Maintain cleanliness and organization in front-of-house and back-of-house areas.
• Foster a positive, team-oriented work environment and notify management of low supplies.

Skills

Effective communication

Organizational skills

Interpersonal skills

Team leadership

Attention to detail

Decision making

Customer service mindset

Education

High school diploma or equivalent

One year's experience as banquet server or captain

Supervisory experience preferred

Job description

Legends Global is seeking an experienced Banquet Captain/Server to lead event service and ensure exceptional guest experiences in New Orleans, LA. You will supervise banquet staff, coordinate with clients, and manage pre-event and on-site operations.

The role requires strong communication, organizational, and leadership skills, with a focus on teamwork, safety, and high service standards in a fast-paced environment. This is a full-time position based on-site at event venues.