Banquet Captain - Elite Event Lead & Guest Experience

ASM Global Group; New Orleans (LA); On-site; USD 28,000 - 41,000; Full time

Job summary

ASM Global Group seeks a Banquet Captain to oversee event operations in our New Orleans venue. You will coordinate pre-event planning, supervise banquet staff, and ensure exceptional guest service throughout each event.

Responsibilities include reviewing BEOs, enforcing safety policies, and delivering concise post-event reports. Must have strong English communication and at least 1 year of banquet experience.

Qualifications

• Excellent verbal and written English communication.
• 1 year of banquet server or captain experience.
• Supervisory experience preferred but not required.

Responsibilities

• Review BEOs and confirm event itinerary with clients.
• Lead pre-shift lineup, assign tasks, inspect uniforms, and communicate service expectations.
• Supervise banquet servers during events to ensure high-quality service.
• Maintain guest satisfaction by anticipating needs and addressing requests promptly.
• Enforce responsible alcohol service per company policies.
• Complete event closing duties and Captain’s Reports with client feedback.
• Keep front-of-house and back-of-house areas clean and organized.

Skills

Communication skills

Leadership

Organizational skills

Teamwork

Problem solving

Multitasking

Professional appearance

Education

High school diploma or equivalent

1 year banquetServer/Banquet Captain experience

Prior supervisory experience preferred

Job description

ASM Global Group seeks a Banquet Captain to oversee event operations in our New Orleans venue. You will coordinate pre-event planning, supervise banquet staff, and ensure exceptional guest service throughout each event.

Responsibilities include reviewing BEOs, enforcing safety policies, and delivering concise post-event reports. Must have strong English communication and at least 1 year of banquet experience.