Banquet Operations Lead

Fairmont Hotels & Resorts; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Overtime eligible

Generous paid time off

Comprehensive health coverage

401K plan

Complimentary shift meal

Employee hotel discount

Professional development programs

CSR involvement

Job summary

Fairmont Dallas is seeking an experienced Banquet Lead/Supervisor to oversee all aspects of banquet function service, coordinating with culinary and stewarding teams, ensuring flawless execution from setup to breakdown. The role requires supervisory experience, strong English communication, and 2–3 years in banquet food service.

The position offers competitive compensation, professional development, and benefits as part of Accor’s portfolio.

Qualifications

• Minimum 18 years of age to serve alcoholic beverages.
• High school graduate or equivalent vocational training certificate, some college.
• Supervisory experience.
• 2-3 years experience in Banquet food service.
• Knowledge of various food service styles.
• Fluency in English both verbal and written.
• Food handling certificate.
• Fluency in a second language, preferably Spanish.
• Certification of previous training in liquor, wine and food service.
• Previous Culinary training.
• Certification in alcohol awareness program.
• Certification in CPR.
• Ability to input and access information in the property management system/computers/point of sale system.
• Previous guest relations training.
• Familiarity with food and beverage cost controls.
• Familiarity with Sales and Marketing tools for Banquets.
• Creative ability to decorate food tables/displays.
• Provide legible communication and direction.
• Compute basic arithmetic.
• Attention to detail, speed and accuracy.
• Prioritize and organize.
• Calm under pressure and good judgment.
• Follow directions thoroughly.
• Understand guest service needs.
• Teamwork attitude.
• Work with minimal supervision.
• Maintain confidentiality of guest information.
• Identify training needs and provide such training.
• Direct performance of staff and follow up with corrections.

Responsibilities

• Maintain knowledge of departmental policies and standards.
• Anticipate and respond to guests' needs promptly.
• Maintain positive guest relations at all times.
• Know hotel services and local attractions to answer inquiries.
• Resolve guest complaints to ensure satisfaction.
• Organize and prepare all functions per standards.
• Coordinate with Chef and Stewarding on menu, numbers and equipment.
• Prepare station assignments for banquet servers.
• Ensure staff have reported to work and manage breaks.
• Lead pre-function briefings and inspect grooming and attire.
• Oversee room set-ups, bar, buffet, and decor per group requirements.
• Communicate service needs to kitchen and manage service timing.
• Monitor staff performance and rectify deficiencies.
• Direct end-of-service cleanup and closing duties.

Skills

Supervisory experience

Fluency in English (verbal & written)

Banquet food service experience

Knowledge of food service styles

Creative decor of displays

POS/PMS system usage

Education

High school graduate or equivalent

Tools

Property Management System

POS system

Job description

Fairmont Dallas is seeking an experienced Banquet Lead/Supervisor to oversee all aspects of banquet function service, coordinating with culinary and stewarding teams, ensuring flawless execution from setup to breakdown. The role requires supervisory experience, strong English communication, and 2–3 years in banquet food service.

The position offers competitive compensation, professional development, and benefits as part of Accor’s portfolio.