Banquet Manager

Riverside Casino & Golf Resort®; Iowa (LA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

80 hours of Paid Time Off upon hire

Commission and profit sharing

Job summary

A premier resort and casino in Iowa is seeking a full-time Banquet Manager to oversee the front of house operations in the banquet department. The position requires strong leadership and exceptional customer service skills, guiding a team while maintaining quality standards. With a base salary of $55,000 plus commission, total compensation typically ranges from $70,000 to $80,000 based on performance. Ideal candidates will have extensive knowledge of banquet services and effective organizational skills.

Qualifications

• 3-4 years of related experience and/or training, or equivalent combination of education and experience.
• Extensive knowledge of banquet operations preferred.
• Good driving record for company vehicle operation is a plus.

Responsibilities

• Manage day-to-day operations for the Banquet Department.
• Lead a team of Banquet Supervisors and Servers.
• Ensure compliance with health and safety regulations.
• Maintain operational quality and service standards.

Skills

Excellent interpersonal and communication skills

Organizational skills

Leadership skills

Multi-tasking abilities

Education

Associate's degree or equivalent

ServSafe certification or equivalent

Job description

Elite Casino Resorts currently owns and operates six premier gaming and resort destinations throughout the Midwest. Customer service is at the core of what we do. We put customers first with friendly staff to help at every turn. Our facilities feature modern yet comfortable décor and the very best in amenities including spas, first-class golf courses, fine dining, casual dining and shopping.

About the Role

Remarkable guest service is a must! The Banquet Manager must provide excellent food and beverage services while engaging and anticipating guest's needs in a friendly professional manner. Primary responsibilities include the day-to-day front of house operations for the Banquet Department confirming product and service quality, consistency and team member development on all levels. Additionally, The Banquet Manager is required to lead a team of Banquet Supervisors, Captains, Servers and House Persons ensuring the objectives of the banquet event are consistent, efficient and meet the guest’s requirements for each banquet function. Previous management experience in food and beverage and/or banquets is a plus. Smile, Engage and have Fun!

Essential Functions

• Well organized and able to manage several functions, projects and events simultaneously.
• Responsible for all department operational quality aspects.
• Responsible for maintaining and implementations of service standards for the department.
• Responsible for cost related expenditures (budgeting) for the FOH department.
• Responsible for scheduling and payroll for the FOH. Including meeting forecast and expected financial goals.
• Responsible for ensuring the FOH department meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments
• Responsible for hiring and development of all levels of the banquet FOH team
• Responsible for periodic team member evaluations and further development strategies.
• Exhibits leadership skills and practices in managing time, staff and resources for efficient operation
• Ability to setup food and beverage in an appealing manner and assist in service
• Exhibits skills necessary to interact effectively w/ guests from diverse cultural and socio-economic backgrounds
• Will be available to work varied and/or irregular hours, including weekends
• Assists in maintaining cleanliness, care and inventories of work and storage areas with regard to equipment and furnishings
• Performs other duties as assigned.

Qualifications

• ServSafe certified or equivalent required or ability to obtain.
• Associate's degree (A. A.) or equivalent; 3-4 years related experience and/or training; or equivalent combination of education and experience.
• Extensive Banquet knowledge is a preferred.
• Must demonstrate excellent interpersonal and communication skills.
• Must demonstrate organization skills the ability to multi-task planning and forecast skills.
• Good driving record and the ability to be covered by the company insurance program to drive company vehicles is a plus.
• Ability to efficiently lead teams through multiple levels of room setup and service.
• Ability to set and meet goals timely within both asset and financial requirements
• Ability to adapt in the moment and allocate resources effectively to the benefit of the organization and Guest.

Job Type

Full-time with 80 hours of Paid Time Off upon hire (Includes Days, Nights, Weekends and Holidays)

Salary

$55,000 base salary plus commission and profit sharing. Based on past performance averages, total annual compensation typically ranges from $70,000–$80,000.

Equal Opportunity Statement

We are committed to diversity and inclusivity.