Banquet Guest Experience Specialist

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Le Meridien | Sheraton Charlotte Hotel is seeking an energetic banquet server to join our events team. You will ensure flawless service by following the BEO, greet guests, and assist with room setups and post-event cleanup. A friendly, professional demeanor and strong English communication are essential.

Join a hard-working team dedicated to delivering memorable experiences for event guests while maintaining a clean, safe banquet environment and promptly addressing any guest requests or issues.

Qualifications

• Experience in banquet or events setup is preferred.
• Strong English communication with guests, associates, and vendors.
• Demonstrated professionalism, speed, and attention to detail.

Responsabilités

• Follow the banquet event order (BEO) details to ensure flawless service.
• Provide guests with high-quality service in a warm, enthusiastic manner.
• Keep banquet area clean, organized, and safe at all times.
• Clear and secure banquet rooms after events and store equipment properly.
• Greet guests upon arrival and be present in the room during events.
• Submit maintenance requests for damaged equipment to the engineering team.
• Assist with room setups, food service, and post-event cleanup as needed.
• Adhere to health and safety regulations and company policies.
• Maintain equipment and promptly report shortages or security issues.
• Address guest complaints/requests and escalate when appropriate.

Connaissances

Independent work

Smiles

English communication

Experience in relevant field

Customer service

Attention to detail

Description du poste

Le Meridien | Sheraton Charlotte Hotel is seeking an energetic banquet server to join our events team. You will ensure flawless service by following the BEO, greet guests, and assist with room setups and post-event cleanup. A friendly, professional demeanor and strong English communication are essential.

Join a hard-working team dedicated to delivering memorable experiences for event guests while maintaining a clean, safe banquet environment and promptly addressing any guest requests or issues.