Banquet Experience Leader: Train, Inspire & Elevate Service

Virgin Hotels; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Qualifications

• Experience in hotel/restaurant management preferred.
• Strong leadership and communication skills.
• Guest-focused with ability to resolve issues quickly.

Responsibilities

• Train and develop a high-performing team across food & beverage and rooms.
• Monitor floor operations and ensure consistent service standards during service periods.
• Lead guest interactions, troubleshoot issues, and drive guest recovery with confidence.
• Balance guest experience with operational efficiency and labor cost management.
• Ensure safety, compliance, and Virgin Hotels protocols on all shifts.
• Oversee scheduling, onboarding, and performance feedback for staff.

Skills

Team leadership

Communication

Guest service

Conflict resolution

Floor presence

Education

Associate or Bachelor’s degree preferred

Job description