Assistant Housekeeping Manager — Lead Rooms & Guest Experience

Virgin-Hotels-New-York; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Virgin Hotels New York is seeking an Assistant Housekeeping Manager to support the Housekeeping Manager in maintaining a pristine environment and a happy housekeeping team in a vibrant New York hotel.

This full-time role emphasizes guest satisfaction, quality standards, training, scheduling, and safety, with a focus on leading by example and delivering exceptional service to guests and teammates alike.

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• Minimum 1 year of Housekeeping experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.

Responsibilities

• Ensures higher than normal quality standards for: hotel rooms, public areas, food & beverage outlets and the heart of the house!
• Works closely with the Housekeeping Manager and Front Office team to ensure all guest preferences are executed.
• Training, training, training! And more training! Did we mention you might be training?
• It's about the money, honey! You've got some budgetary guidelines to follow - we are looking for a lean and mean scheduling machine.
• It's all about the guest! Understands flexibility, "gray areas" and see and wiggly lines.
• Loves to have FUN. Housekeeping is a hard job, sure, but we want our staff to work hard and have fun.
• The safety and security of our guests and teammates is our priority. Complies with all safety procedures and trains staff in all legal and appropriate areas.

Skills

Great team player

Strong communication and presentation

Resolve conflicts swiftly

Enthusiastic and Passionate

Techy gadgets

Attention to detail

Job description

Virgin Hotels New York is seeking an Assistant Housekeeping Manager to support the Housekeeping Manager in maintaining a pristine environment and a happy housekeeping team in a vibrant New York hotel.

This full-time role emphasizes guest satisfaction, quality standards, training, scheduling, and safety, with a focus on leading by example and delivering exceptional service to guests and teammates alike.