Banquet Captain: Lead World-Class Events

Loews Hotels & Co; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free theme park access

One free meal per shift

Job summary

Loews Hotels & Co, at Universal Orlando, seeks a dynamic Banquet Captain to lead service teams, coordinate event execution, and maintain high standards from setup to breakdown. You will ensure flawless banquet operations, oversee BEOs with culinary and sales partners, and deliver exceptional guest experiences across multiple upscale events.

The role requires three plus years as a Banquet Captain in a busy hotel or banquet operation, with alcohol certification or ability to obtain it.

Qualifications

• Three+ years experience as a Banquet Captain in a high-volume, upscale hotel or banquet operation.
• Alcohol service certification or ability to obtain within required timeframe.
• Exceptional knowledge and understanding of banquet and food service techniques and standards.
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.

Responsibilities

• Oversee all assigned banquet functions, ensuring event spaces are set per specifications and service runs smoothly from setup through breakdown.
• Review BEOs and coordinate with culinary, sales, and operations teams to ensure details are delivered on schedule.
• Direct banquet team members by assigning stations, delegating tasks, and providing hands-on leadership during events.
• Coordinate and monitor food and beverage service to meet quality, presentation, timing, and guest satisfaction standards.
• Train, coach, and mentor team members to foster a high-performing service culture.

Skills

Banquet leadership

Guest service

Communication

Alcohol certification

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Loews Hotels & Co, at Universal Orlando, seeks a dynamic Banquet Captain to lead service teams, coordinate event execution, and maintain high standards from setup to breakdown. You will ensure flawless banquet operations, oversee BEOs with culinary and sales partners, and deliver exceptional guest experiences across multiple upscale events.

The role requires three plus years as a Banquet Captain in a busy hotel or banquet operation, with alcohol certification or ability to obtain it.