BANQUET CAPTAIN @ HILTON VBO

Shamin Hotels; Virginia Beach (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality organization is seeking a Banquet Captain to coordinate food and beverage delivery for events at Hilton Virginia Beach Oceanfront. The role involves overseeing staff, ensuring guest satisfaction, and maintaining high service standards. Ideal candidates will have experience in food service and strong communication skills. Join a team that values collaboration and growth opportunities in hospitality management.

Benefits

Competitive pay

Insurance

401K

PTO

Paid holidays

Employee discounts

Gym memberships

Rental cars

Attractions

Qualifications

• Experience in hotel or high-volume food service preferred.
• Knowledge of cocktail recipes and bartending techniques.

Responsibilities

• Coordinate the delivery of food and beverage for hotel functions.
• Oversee front of house activities to ensure standards are met.
• Supervise and train banquet staff in setup, service, and breakdown.

Skills

Customer-focused

Communication

Attention to detail

Physical stamina

Education

TIP certification

Job description

Job Details

Job Location: Virginia Beach, VA

Salary Range: Undisclosed

Description

Position Title: Banquet Captain @ Hilton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia and one of the top ten hotel groups in the country.

We value teamwork, pride of ownership, and are passionate about serving our guests with warmth and hospitality.

We are seeking a professional Banquet Captain to join our team and embody these values.

Position Overview

The Banquet Captain coordinates the delivery of food and beverage for hotel functions, overseeing front of house activities to ensure standards are met.

Job Functions

• Greet guests warmly and professionally
• Coordinate with event hosts on all banquet details
• Maintain banquet logs, function sheets, and BEOs
• Ensure banquet rooms and service areas are clean and well-equipped
• Oversee banquet activities, ensuring timely food service
• Respond promptly to guest requests
• Plan and execute event courses efficiently and courteously
• Follow all hotel policies and banquet standards
• Supervise and train banquet staff in setup, service, and breakdown
• Communicate last-minute changes effectively
• Ensure guest requirements are ready before events start
• Coordinate with kitchen and banquet staff on event details
• Monitor staff performance and conduct pre-shift meetings
• Participate in setup and service of food and beverages
• Maintain contact with banquet chef for food service coordination
• Monitor banquet staff duties and guest satisfaction
• Ensure accurate billing and sales reconciliation
• Adhere to safety, security, and hygiene standards
• Guide and motivate staff, set performance standards
• Perform other duties as assigned, with flexibility for various schedules

Qualifications

• Gain TIP certification within 3 months
• Check IDs to verify guest age for alcohol service
• Use judgment in handling difficult situations, including underage drinking and intoxication
• Administer pour tests to ensure accuracy
• Experience in hotel or high-volume food service preferred
• Knowledge of cocktail recipes and bartending techniques
• Clean employment history in bartending
• Basic literacy and numeracy skills
• Customer-focused with excellent communication and attention to detail
• Physical stamina to stand, walk, and lift up to 50 lbs
• Willingness to work flexible hours, including nights, weekends, and holidays

Core Values

TEAM UP: Collaborate and support others

OWN IT: Be responsible and eager to learn

PASSIONATELY SERVE: Be positive, caring, and create memorable experiences

Benefits

• Competitive pay
• Insurance, 401K, PTO, and paid holidays for full-time staff
• Employee discounts at our hotels
• Perks including gym memberships, rental cars, attractions, and more

Growth Opportunities

We promote from within and offer opportunities across our expanding portfolio of hotels. Join us to grow your career in hospitality management, operations, or development.

About Us

Founded in 1978, Shamin Hotels has grown into Virginia’s largest hotel owner and operator with over 70 hotels across multiple states. Learn more at https://shaminhotels.com/.

Shamin Hotels is an equal opportunity employer and welcomes applications from all backgrounds. Only shortlisted candidates will be contacted.