Catering Lead: Elevate Guest Experience & Service

ASM Global-SMG; Bossier City (LA); On-site; USD 20,000 - 32,000; Full time

Job summary

ASM Global-SMG in Louisiana seeks a banquet server to deliver exceptional guest service at events. You will greet guests, assist with setup, serve food and beverages, and maintain safety and cleanliness standards throughout the venue.

The role emphasizes strong customer service, teamwork, basic math, and adaptability to fast-paced event environments. You will support with equipment and room preparation as needed.

Qualifications

• Requires a strong focus on accuracy and guest satisfaction.
• Excellent verbal and written communication for guest interactions.
• Proven ability to provide high-quality customer service across events.

Responsibilities

• Greet guests and acknowledge them to ensure a friendly environment.
• Provide outstanding service by showcasing product knowledge and service steps.
• Serve food and beverages with attention to safety and cleanliness.
• Maintain high safety and cleanliness standards across areas.
• Anticipate guest needs to deliver a memorable experience.
• Assist with collecting banquet equipment and setup for events.
• Prepare tables with place settings as instructed.
• Follow all health, safety and alcohol service regulations.
• Handle food and beverage preparation for customers as required.
• Work within venue operations for event execution.

Skills

Attention to detail

Communication skills

Customer service

Basic math

Adaptability

Documentation

Education

High School diploma or GED

Job description

ASM Global-SMG in Louisiana seeks a banquet server to deliver exceptional guest service at events. You will greet guests, assist with setup, serve food and beverages, and maintain safety and cleanliness standards throughout the venue.

The role emphasizes strong customer service, teamwork, basic math, and adaptability to fast-paced event environments. You will support with equipment and room preparation as needed.