Client-Centric Banking Teller

Hancock Whitney; Petal (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Hancock Whitney in Mississippi seeks a client-focused teller to handle deposits, withdrawals, and a range of banking transactions with accuracy and courtesy. You will engage customers in-person and by phone, promote digital solutions, and refer clients to partners as needs arise.

The role requires a High School diploma or GED and at least 6 months of cash-handling or teller experience, with preferred experience in sales/referrals. Weekend/evening hours and occasional travel may apply.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries; apply product and procedural knowledge to resolve issues quickly.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations including opening/closing, vault management, night depository, cash drawer setup, workstation prep, balancing.
• Assist in managing operational loss through fraud detection, holds, supervisory overrides, and balancing standards.
• Uphold risk management, compliance and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Customer service

Sales experience

Education

High School diploma or GED

Job description

Hancock Whitney in Mississippi seeks a client-focused teller to handle deposits, withdrawals, and a range of banking transactions with accuracy and courtesy. You will engage customers in-person and by phone, promote digital solutions, and refer clients to partners as needs arise.

The role requires a High School diploma or GED and at least 6 months of cash-handling or teller experience, with preferred experience in sales/referrals. Weekend/evening hours and occasional travel may apply.