Banking Tech Support Engineer | Incident & Troubleshooting

Altimetrik; Basking Ridge (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Altimetrik is seeking a Technical Support Engineer in Basking Ridge, NJ. In this role, you will provide first-level technical support, monitor support requests, and troubleshoot issues related to banking systems. The ideal candidate will have 3 to 5 years of experience and a Bachelor's degree in computer science or a related field.

You will also contribute to knowledge sharing within the team, possess excellent communication skills, and work under pressure in a fast-paced environment. Familiarity with tools like Postman and Splunk is highly desirable.

Qualifications

• Minimum of 3 to 5 years of overall experience required.
• Hands-on experience with relevant tools is required.
• Experience in Banking/payment technologies is a plus.

Responsibilities

• Provide first-level technical support to customers.
• Monitor and triage incoming support requests.
• Diagnose and resolve basic technical issues.
• Contribute to knowledge base articles and FAQs.
• Escalate complex issues to higher-level support teams.
• Collaborate with cross-functional teams.
• Adhere to security protocols and compliance standards.

Skills

Knowledge Sharing

Adaptability and Learning

Problem-solving skills

Excellent communication skills

Customer-oriented mindset

Familiarity with ticketing systems

Ability to work under pressure

Willingness to learn new technologies

Education

Bachelor's degree in computer science or IT

Tools

Postman

Kibana

Splunk

Grafana

Job description

Altimetrik is seeking a Technical Support Engineer in Basking Ridge, NJ. In this role, you will provide first-level technical support, monitor support requests, and troubleshoot issues related to banking systems. The ideal candidate will have 3 to 5 years of experience and a Bachelor's degree in computer science or a related field.

You will also contribute to knowledge sharing within the team, possess excellent communication skills, and work under pressure in a fast-paced environment. Familiarity with tools like Postman and Splunk is highly desirable.