Banking Tech Support Engineer II – Onsite

Zeta; New Jersey; On-site; USD 85,000 - 110,000; Full time

Job summary

Zeta is seeking a Technical Support Engineer II in Basking Ridge, NJ. You will deliver first-line tech support for our cloud-native banking platforms, handle incidents, and work with cross-functional teams to resolve issues and improve the knowledge base.

The role emphasizes customer satisfaction, effective communication, and adherence to security standards in a fast-paced banking technology environment.

Qualifications

• 3–5 years of overall experience in technical support or similar roles.
• Hands-on experience with Postman, Kibana, Splunk, and Grafana.

Responsibilities

• Provide first-level technical support for banking tech platforms.
• Triage incidents and manage support tickets to resolution.
• Collaborate with developers and admins to resolve issues.

Skills

Customer-focused support

Strong communication

Problem solving

Adaptability

Multitasking

Education

Bachelor's degree in CS/IT

Tools

Postman

Kibana

Splunk

Grafana

Job description

Zeta is seeking a Technical Support Engineer II in Basking Ridge, NJ. You will deliver first-line tech support for our cloud-native banking platforms, handle incidents, and work with cross-functional teams to resolve issues and improve the knowledge base.

The role emphasizes customer satisfaction, effective communication, and adherence to security standards in a fast-paced banking technology environment.