Banking Tech Support Engineer

AgileGrid Solutions; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Zeta is seeking a Technical Support Engineer to provide first-level support for its banking technology platforms. You will respond to customer requests, investigate issues, manage incidents, and help ensure timely resolutions. You will document progress and collaborate with internal teams to improve support resources.

Join an engineering-first organization focused on ownership, collaboration, and security. You will build knowledge across banking platforms, participate in knowledge base updates,

Qualifications

• Three to five years of overall professional experience.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Hands-on experience with Postman, Kibana, Splunk, and Grafana.
• Strong problem-solving skills and the ability to troubleshoot basic technical issues independently.
• Clear written and verbal communication skills, including the ability to explain technical topics to non-technical audiences.
• A customer-focused approach and the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with ticketing systems and knowledge base tools is an advantage.
• Experience in banking or payment technologies is a plus.
• Willingness to learn new tools, technologies, and support procedures.

Responsibilities

• Provide first-level technical assistance, respond to customer inquiries, investigate reported issues, and work toward timely, professional resolutions.
• Monitor incoming requests through channels such as phone, email, and ticketing systems; assess urgency and impact to prioritize work effectively.
• Record customer interactions, investigation details, progress, and resolutions accurately in the relevant support systems.
• Diagnose basic issues involving banking applications, systems, and infrastructure, using documented procedures, troubleshooting guides, and available knowledge resources.
• Escalate complex or unresolved incidents to L2 or L3 teams with clear, complete information, and coordinate with those teams through resolution.
• Keep customers informed of progress and collaborate with developers, system administrators, business analysts, and other relevant teams.
• Contribute to knowledge base articles, FAQs, and troubleshooting guides by documenting recurring issues, effective resolutions, and best practices.
• Follow security protocols, data privacy requirements, and applicable compliance standards when handling customer information or accessing sensitive systems.

Skills

Postman

Kibana

Splunk

Grafana

Problem solving

Communication

Ticketing systems

Banking/payments tech

Willingness to learn

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

None specified

Job description

Zeta is seeking a Technical Support Engineer to provide first-level support for its banking technology platforms. You will respond to customer requests, investigate issues, manage incidents, and help ensure timely resolutions. You will document progress and collaborate with internal teams to improve support resources.

Join an engineering-first organization focused on ownership, collaboration, and security. You will build knowledge across banking platforms, participate in knowledge base updates,