Banking Support Specialist - Payments & Customer Care

Western Alliance Bancorporation; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank, a subsidiary of Western Alliance Bancorporation, is seeking an AAB Support Specialist - Call Support to assist with customer inquiries, online payments, and product features. The role requires empathy, problem-solving, and teamwork to ensure timely, accurate responses and documented interactions.

Work will be performed in Chandler, AZ, onsite with opportunities to learn budgeting and reporting tools.

Qualifications

• 1+ year experience in customer service or call center.
• High school diploma required.
• Basic banking product knowledge and regulatory awareness.

Responsibilities

• Answer and document incoming calls; assist customers with deposits and online payments.
• Escalate issues and share effective workarounds with teammates.

Skills

Customer service

Call Center

MS Office

Communication

Education

High school diploma

Tools

CRM software

Job description

Western Alliance Bank, a subsidiary of Western Alliance Bancorporation, is seeking an AAB Support Specialist - Call Support to assist with customer inquiries, online payments, and product features. The role requires empathy, problem-solving, and teamwork to ensure timely, accurate responses and documented interactions.

Work will be performed in Chandler, AZ, onsite with opportunities to learn budgeting and reporting tools.