AAB Processing Specialist II

Western Alliance Bank; Chandler (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salaries

401(k) matching program

Medical and dental insurance

Time off

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Processing Specialist II in Chandler, AZ to track work requests, perform data entry, and complete processes for clients and internal customers. You will help maintain accuracy and high levels of service while ensuring compliance with policies and procedures.

The role includes assisting in high-volume processing, supporting Relationship Bankers, and participating in training and team projects to improve operations and customer experience.

Qualifications

• 3+ years of related experience in Branch Banking Operations or similar field.
• High school diploma required.
• Knowledge of general banking operations including deposit operations, loan administration, treasury management and related services.
• Knowledge of regulatory and legal compliance obligations and industry standards.

Responsibilities

• Track work requests, data entry, and process completion for client and internal requests.
• Conduct routine medium risk reviews of core and ancillary system information.
• Organize and communicate error tracking and resolution education; support Relationship Bankers and peers.
• Process a high volume of work with accuracy to ensure superior client experience while safeguarding policy compliance.

Job description

What You\'ll Do

As a Processing Specialist II you\'ll be responsible for tracking work requests, data entry, process completion related to client and internal customer requests, and conducting routine medium risk reviews of core and ancillary system information. Responsibilities also include the organization and communication of error tracking and resolution education. You\'ll provide support to Relationship Bankers and peers to guarantee clients service remains at the forefront throughout the growth of deposits and services. One of your key responsibilities will be to process a high volume of work with an elevated degree of accuracy to ensure a superior client experience while safeguarding compliance to policy and procedure.

• Responsible for supporting the Operations Manager in processing transactions related to client requests which may include, physical mail, high-dollar remote deposit review(RDC), VOD letters, proof-of-authorization, review exception and payment in-boxes, homeowner payment set-up, and address change requests.
• Maintain general understanding of all bank products, services, policies, and procedures. Collaborate in a team structure and assist other members of the team to balance workload.
• Utilize systems and tracking tools to remain organized, ensure completion of all requests, and deliver exceptional customer experiences. Strong task management and professionalism is essential.
• Actively participate in bank training and demonstrate retention of learned knowledge. Participate in team projects, as assigned.

Job Title

AAB Processing Specialist II

Location

AZ - Chandler 3075

What You\'ll Do

As a Processing Specialist II you\'ll be responsible for tracking work requests, data entry, process completion related to client and internal customer requests, and conducting routine medium risk reviews of core and ancillary system information. Responsibilities also include the organization and communication of error tracking and resolution education. You\'ll provide support to Relationship Bankers and peers to guarantee clients service remains at the forefront throughout the growth of deposits and services. One of your key responsibilities will be to process a high volume of work with an elevated degree of accuracy to ensure a superior client experience while safeguarding compliance to policy and procedure.

• Responsible for supporting the Operations Manager in processing transactions related to client requests which may include, physical mail, high-dollar remote deposit review(RDC), VOD letters, proof-of-authorization, review exception and payment in-boxes, homeowner payment set-up, and address change requests.
• Maintain general understanding of all bank products, services, policies, and procedures. Collaborate in a team structure and assist other members of the team to balance workload.
• Utilize systems and tracking tools to remain organized, ensure completion of all requests, and deliver exceptional customer experiences. Strong task management and professionalism is essential.
• Actively participate in bank training and demonstrate retention of learned knowledge. Participate in team projects, as assigned.

What You\’ll Need

• 3+ years of related experience in Branch Banking Operations or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Knowledge of National Automated Clearing House Associate (NACHA) rules and Automated Clearing House (ACH) process preferred.
• Entry level speaking and writing communications skills.

Benefits You\’ll Love

We offer all the important things you\’d want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you\’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company\'s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation